Hive B011B3J6B8 Active Heating Thermostat Owner’s Manual
Features
Hive Heating Plus makes it easier for you to control and save on your heating spend and keep an eye on the heating efficiency of your
home, while offering you selected perks and discounts. It is available to anyone, whether a new or existing Hive customer, and will
entitle members to various benefits, such as a savings tracker, personalised tips and heating efficiency alerts,
Please note that any savings targets are based on your previous energy consumption and home profile and are estimations only. We
cannot guarantee the savings that can be achieved, and they are subject to how you use your Hive heating products and how much
you follow our tips and suggestions.
Ongoing warranty
This warranty applies to all Hive products that you own, except any product that we have discontinued/ . Please note that the Hive
products must be working and already paired with your Hive Hub at the point of taking out Hive Heating Plus to be covered by this
warranty. Any Hive products bought and paired whilst you have Hive Heating Plus will also be covered. If you’ve bought a Hive
product within the last year, this guarantee will apply in addition to the one-year product guarantee offered with all Hive products.
If any covered Hive products develop a fault during your Hive Heating Plus subscription, we will repair or replace them free of
charge. This warranty does not include the installation of repaired or replacement products, which will be your responsibility. If you
want us to help with this, please contact us on the details above to find out about our charges and book an appointment.
If you have British Gas HomeCare or subsequently buy British Gas HomeCare, please be aware that both this guarantee and your
HomeCare agreement will cover faults in your Hive Active Heating thermostat, resulting in dual cover. If a fault does occur with
your Hive thermostat, please call the Hive team on 0333 202 9614 to report the fault. Please be aware that if you ask British Gas to
repair a fault with your Hive thermostat under your HomeCare agreement, an excess may be payable.
Limitations
This guarantee only applies to products we provide (excluding EV chargers); it doesn’t apply to any other unrelated faults with their
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This guarantee is subject to fair use and we may not be able to repair or replace your Hive products if we suspect any abuse.
Consumer rights
This guarantee doesn’t affect your statutory rights under the Consumer Rights Act 2015 and any laws that replace it. If you want
independent advice about your rights, you can speak to Citizens Advice or Trading Standards.
Discount on purchase of Hive products
We’ll give you a discount of 10% when you buy any Hive product direct from us, being a device or accessory. This discount does not
apply to the purchase of subscriptions, is subject to fair use and cannot be used in conjunction with any other offer unless expressly
stated otherwise.
Free delivery
By having Hive Heating Plus, you’ll also get free delivery by first class Royal Mail on all Hive products and accessories you buy. If the
products are above £50 in value, delivery will be tracked. Free delivery does not include next day delivery, which you would still need
to pay for if required.
SMS notifications
As a Hive Heating Plus customer you can choose SMS notifications in addition to email and push notification for alerts from your Hive
app. This will be subject to fair use, and if we determine that your Hive system is generating an unreasonably high number of alerts,
we can change these to push or email notifications.
© Hive 2022 Hive is the trading name of Centrica Hive Limited. Registered in England (No. 5782908). Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.
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| General | Details |
|---|---|
| Name | Hive B011B3J6B8 Active Heating Thermostat Owner’s Manual |
| Make | HIVE |
| Language | English |
| Filetype | PDF (Download) |
| File size | 0.32 MB |
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