Hive B011B3J6B8 Active Heating Thermostat Owner’s Manual
Arranging installation
If you have bought a product, pack or service that includes professional installation, please contact us on the details above to book an
installation appointment. We agree to carry out the work to install and provide your Hive product on these terms and conditions.
If you bought a Hive product with professional installation included from one of our retail partners, you’ll need to book your installation
online at hivehome.com. The engineer will provide the other components of the kit during installation.
Our territories
Please note that we cannot arrange for installation of Hive products in Northern Ireland, the Isle of Man, the Channel Islands
or the Scottish Highlands and islands. We have limited coverage in some rural areas so please check if installation is
supported at your address before booking to avoid disappointment.
Reasonable timeframes
We’ll confirm an installation appointment time to install your Hive product. We aren’t responsible for installation delays caused by bad
weather or any other circumstances beyond our control.
We’ll install your Hive product during normal working hours which are 8.00am – 6.00pm Monday to Friday. We may charge extra for
installation outside normal working hours, but we will agree any such charge with you first.
Your responsibility
You’ll be responsible for ensuring that before we install your Hive Active Heating or Hive Multizone there is an adequate gas supply
and an eligible gas central heating system in your home. Please note the requirement for a working central heating system in the
Requirements clause of the Products section.
Engineers
If a British Gas engineer is already carrying out a service in your property, they may be able to carry out a Hive installation in
the same day if capacity allows. For future-day installations, we will use a sub-contractor in order to complete the installation
as promptly as possible. All sub-contractors are approved by us and are fully qualified. All British Gas engineers and
subcontractors carry identity cards.
Getting into your home
Engineers will only work in your home if there’s someone 18 years old or older there at all times during the visit. It’s your responsibility
to give them access to your home. If they can’t get access, they won’t be able to complete the work and it’s then up to you to arrange
another appointment.
Additional charges
There’ll be an extra charge for any changes or additional work which you ask for, or if there is additional work needed to install your
Hive product(s). If this happens, we’ll explain the reason for the additional work and let you know what the extra charge for the work
would be first, so you can decide if you’d like to go ahead.
If we need to connect new equipment to your existing central heating system to allow Hive Active Heating to work, we’ll agree this and
any costs with you before doing so. We’ll not be responsible for the cost of repairing or replacing parts of your existing central heating
system which later develop a fault, unless it’s due to work we carried out that caused the fault. Also, we won’t be responsible if your
central heating system doesn’t work because your water supply becomes inadequate or the water pressure varies.
No compensation
We won’t pay any compensation if we’re unable to complete the installation of your Hive product during the appointment. However,
we’ll make another appointment with you for a time that suits to complete the work at no extra cost. If you or anyone else fails to keep
an agreed appointment time for the installation of your Hive products on more than two occasions, we may charge extra for
installation.
Reasonable care
The engineer will take reasonable care to carry out the installation without causing unnecessary damage to your property. They’ll
make good any unnecessary damage that is directly caused by their negligence. However, the installation (including removing or
© Hive 2022 Hive is the trading name of Centrica Hive Limited. Registered in England (No. 5782908). Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.
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| General | Details |
|---|---|
| Name | Hive B011B3J6B8 Active Heating Thermostat Owner’s Manual |
| Make | HIVE |
| Language | English |
| Filetype | PDF (Download) |
| File size | 0.32 MB |
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