Hive B011B3J6B8 Active Heating Thermostat Owner’s Manual
Cameras and audio monitoring devices
Our cameras and audio monitoring devices – such as Hive View and Hive Hub 360 – are advanced remote monitoring tools. When
activated and not in privacy mode, they monitor for visual and audio triggers (depending on the product). When triggered, the device
will send a notification to your Hive app and start recording until the trigger event has ended, and these recordings will be available to
view on and download from your Hive app in accordance with the terms of your service plan.
We use sophisticated video and audio monitoring algorithms to trigger the detection of people, motion or sounds – they are very good,
but they are not perfect, and so we can’t guarantee that they’ll always detect a trigger event, nor can we promise that they’ll never
mistake another noise for a trigger event. Hive Hub 360 can detect glass in windows or doors breaking, smoke and carbon monoxide
alarms and a dog barking in the home.
We use the Internet to receive the triggers and to send notifications to you – we’ll do our best to keep our infrastructure running but
there may be instances which prevent or delay notification delivery or performance of any Hive Actions you have set.
For all of these reasons, your device is not a replacement for your own vigilance, nor should it be used in safety-critical applications.
Please be sensible and thoughtful in terms of where you place cameras and respect your neighbours’ privacy.
Product guarantee
All materials and parts purchased from us are guaranteed for one year from the date that you set them up and/or pair them with the
Hive Hub. Within this one-year period, if the materials or parts develop a fault then we’ll repair or replace them free of charge.
This guarantee only applies to material we provide and repairs we carry out and doesn’t apply to any other unrelated faults with your
central heating system or appliances.
If you have Hive Multizone, this guarantee doesn’t cover faults in your Hive Multizone system if you’ve installed it in more than six
heating zones.
Consumer rights
This guarantee doesn’t affect your statutory rights under the Consumer Rights Act 2015 and any laws that replace it. If you want
independent advice about your rights, you can speak to Citizens Advice or Trading Standards.
Installation
Self-installation
If you’ve bought any Hive product without installation included, you are responsible for installing it. Please see the product user guide
for help on how to do this.
We won’t be responsible, and no refund will be given for any costs, loss or damage that you do to your property or suffer which is
caused by the incorrect installation of your Hive product.
If you’ve bought Hive Active Heating or Hive Multizone without installation, we recommend that you arrange for it to be installed by a
fully qualified and Gas Safe registered (formerly CORGI) professional.
You are responsible for making sure that there is an adequate gas supply to your property. If necessary, we can put you in touch with
your gas transporter to arrange this.
If you need to connect new equipment to your existing central heating system, we won’t be responsible for the cost of repairing or
replacing parts of your existing system which later develop a fault. Also, we won’t be responsible if your central heating system doesn’t
work properly because your water supply becomes inadequate or the water pressure varies.
Professional installation
© Hive 2022 Hive is the trading name of Centrica Hive Limited. Registered in England (No. 5782908). Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.
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| General | Details |
|---|---|
| Name | Hive B011B3J6B8 Active Heating Thermostat Owner’s Manual |
| Make | HIVE |
| Language | English |
| Filetype | PDF (Download) |
| File size | 0.32 MB |
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