Hive B011B3J6B8 Active Heating Thermostat Owner’s Manual
Introduction
Hello – and welcome to Hive.
These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content. Please
read them as they, along with your order form will tell you everything you need to know about the terms on which we will deal with
each other following your purchase. If you set up a Hive account or use of any Hive product you accept these terms and conditions.
The protection of your personal information is important to us. We respect your privacy and want you to understand what we do with
the information we hold about you. We recommend that you read our Privacy Notice, which can be found at hivehome.com/privacy, to
understand how we collect and use your personal data and your data protection rights. Please note that our Privacy Notice does not
form part of your contract with us, and that Centrica Hive Limited is the data controller of your personal data.
You can contact Centrica’s data protection officer by writing to The Data Protection Officer, Centrica Plc, Millstream, Maidenhead Road,
Windsor, Berkshire SL4 5GD. You can also contact our data protection officer at privacy@centrica.com.
Information about us and contact details
We, us or our means Centrica Hive Limited (trading as Hive). Our products and services are only intended for use in the UK.
If you purchased a Hive product from one of our retail partners, Hive is the supplier of the services, and any included installation
service, on behalf of that retailer.
To arrange professional installation of Hive Active Heating, Hive Multizone or any other product or service that includes professional
installation, please visit us at hivehome.com or contact us on our service number below.
And please contact us if you have any questions or complaints about any product or service.
You can do that by Webchat at hivehome.com. You can also contact us by calling our customer service team on 0333 202 9614.
You can find our latest opening hours here.
Complaints
We take any complaint seriously and we’ll do our best to resolve the issue right away. If we need more time to investigate, we’ll let you
know and keep you updated. If you’re not satisfied with our final response, you may be able to take it to our alternative dispute
resolution (ADR) provider, CDRL, under the Utilities ADR scheme:
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By Post – Consumer Dispute Resolution Limited, 12-14 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes,
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Referring your complaint to the CDRL does not affect your statutory rights.
Key exclusions and limitations
General exclusions
Please see the General exclusions section on page 19 below to find out what we are not responsible for.
© Hive 2022 Hive is the trading name of Centrica Hive Limited. Registered in England (No. 5782908). Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.
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| General | Details |
|---|---|
| Name | Hive B011B3J6B8 Active Heating Thermostat Owner’s Manual |
| Make | HIVE |
| Language | English |
| Filetype | PDF (Download) |
| File size | 0.32 MB |
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