Hive B011B3J6B8 Active Heating Thermostat Owner’s Manual
dismantling existing fixtures and fittings) may cause damage and certain areas may need redecoration after they finish the installation.
This is your responsibility and is not included in the purchase price of your Hive product.
Working in dangerous or unsafe conditions
The engineer won’t start or continue doing any work in your home if they believe there’s a health and safety risk, for example:
hazardous chemicals, pest infestations, verbal or physical abuse, or harassment. And they won’t return to finish the work until that risk
is gone. If any asbestos needs to be removed before they can start work in your home, you’ll need to arrange and pay for someone
else to remove it and give you a clean air certificate which you’ll need to show them.
Tenants need landlords’ permission
If you are a tenant, you may need your landlord’s permission to carry out the work required to install your Hive product(s). Unless you
tell us otherwise, we’ll assume that you have this permission. We won’t be responsible if we carry out work and you don’t have your
landlord’s permission. You’ll be responsible for any losses we suffer as a result of you failing to get your landlord’s permission.
Installation guarantee (if you have bought a product with installation included)
One-year guarantee
If our work is faulty, we’ll carry out the work again free of charge. Our work is guaranteed for one year from the date that we finish it.
This guarantee only applies to materials we provide and work we carry out and does not apply to any further unrelated faults with your
central heating system or other appliances.
If your Hive product develops a fault you should call us to report this on the Service number shown above. We’ll do what we can to fix
the fault as quickly as possible.
Consumer rights
This guarantee doesn’t affect your statutory rights under the Consumer Rights Act 2015 and any laws that replace it. If you want
independent advice about your rights, you can speak to Citizens Advice or Trading Standards.
Services
General terms
In addition to our products, we offer various services.
Your service agreement will last for as long as you continue to make your monthly payments, you tell us you no longer want it or we
cancel it. Please see the Cancellation section below for details.
You can cancel the service at any time and will stop receiving that service. If you contact our call centre to cancel your service at least
ten calendar days before your next payment is due to be taken, you won’t be charged for the next month. If you cancel in the last ten
days of the billing period, your service will end the month after.
Please see the Termination sections for each service below for details of what will happen to your service when you cancel it or fail to
make payment when due.
Our services are subject to withdrawal or variation at any time. Where a service is to be withdrawn, we will always try to give you prior
written notice (by email) of the withdrawal and any reasons for the withdrawal.
We reserve the right at our sole discretion to refuse a service for any customer.
Hive Heating Plus
Requirements
To use Hive Heating Plus, you’ll need:
•
a Hive Active Heating thermostat and Nano 2 Hub, or later
© Hive 2022 Hive is the trading name of Centrica Hive Limited. Registered in England (No. 5782908). Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.
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| General | Details |
|---|---|
| Name | Hive B011B3J6B8 Active Heating Thermostat Owner’s Manual |
| Make | HIVE |
| Language | English |
| Filetype | PDF (Download) |
| File size | 0.32 MB |
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