Hive B011B3J6B8 Active Heating Thermostat Owner’s Manual
If any qualifying Hive product develops a fault during your Hive HomeShield subscription, then we will repair or replace it free of
charge. This warranty does not include the installation of repaired or replacement products, which will be your responsibility. If you
want us to help with this, please contact us on the details above to find out about our charges and book an appointment.
If you have more than one plan including cover, your products might be covered twice.
This warranty doesn’t affect your statutory rights under the Consumer Rights Act 2015 and any laws that replace it. If you want
independent advice about your rights, you can speak to Citizens Advice or Trading Standards.
Discount on purchase of Hive products
We’ll give you a discount of 10% when you buy any Hive product direct from us, being a device or accessory. This discount does not
apply to the purchase of subscriptions, is subject to fair use and cannot be used in conjunction with any other offer unless expressly
stated otherwise.
Free delivery
You will also get free delivery by first class Royal Mail on all Hive products and accessories you buy. If the products are above £50 in
value, delivery will also be tracked. Free delivery does not include next day delivery, which you would still need to pay for if required.
Number of cameras supported
Please note that Hive HomeShield may be limited to the number of cameras depending on your plan, being one, two or an unlimited
number, which must all be installed at the same address and paired to your Hive account.
Please note that the system performance and quality of livestreaming and recordings history will depend on your broadband speed at
your property, and if you have multiple cameras installed, you accept that this may impact the availability and quality of livestreaming.
Products
Hive HomeShield works with certain Hive devices, which may be standalone products that connect by Wi-Fi or may be added to your
existing Hive system, whether you have Hive Active Heating or other Hive products. If the products need to be connected to a Hive
system, you will need a Hive Hub to allow the Hive products to function.
Hive HomeShield works with the following Hive devices, which may be used in any number or combination: Hive Siren, Hive Keypad,
Hive Sensors, Hive View, Hive View Outdoor, Hive Lights, Hive Plugs, Hive signal boosters and the Hive Hub.
Exclusions
Please note that we will not be responsible for:
•
•
any call outs or related services or support that you or anyone else may require as a result of any notifications being received;
any costs, loss or damage that you or anyone else suffers as a result of any Hive products or services failing to detect a
break-in because of a system failure;
•
any costs, loss or damage that you or anyone else suffers as a result of any Hive products or services failing to detect a
break-in because the Hive products do not cover the relevant section of your property;
•
•
any costs, loss or damage that you or anyone else suffers as a result of any Hive products not being properly installed; or
any costs, loss or damage that you or anyone else suffers as a result of the records provided by any Hive products or
services being considered insufficient evidence of adequate security by an insurance company.
Limitations
The Hive HomeShield service and devices are for personal and domestic use only at a single residential property. The Hive devices
are not certified by Underwriters Laboratories or any equivalent certification and may not be accepted by an insurance company as
adequate evidence of damage or loss to support an insurance claim.
The Hive HomeShield service and devices may not function properly if installed or used in any location other than your home address,
and you agree to have them installed only in your own home and at a single address.
We use the Internet to receive the triggers and to send notifications to you – we’ll do our best to keep our infrastructure running but
there may be instances which prevent or delay notification delivery or performance of any service.
© Hive 2022 Hive is the trading name of Centrica Hive Limited. Registered in England (No. 5782908). Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.
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| General | Details |
|---|---|
| Name | Hive B011B3J6B8 Active Heating Thermostat Owner’s Manual |
| Make | HIVE |
| Language | English |
| Filetype | PDF (Download) |
| File size | 0.32 MB |
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