Hive B011B3J6B8 Active Heating Thermostat Owner’s Manual
Please note that the system performance and quality of livestreaming and recordings history will depend on your broadband speed at
your property, and if you have multiple cameras installed, you accept that this may impact the availability and quality of livestreaming.
Termination
If you cancel your Hive Video Playback Membership or fail to make payment when due, your 30-day camera history will stop rolling
and will revert to 24-hour camera history and you will no longer have access to your 30-day history, your Hive View camera(s) won’t
be covered by the ongoing warranty, you will not be able to access any discounts until payment has been made.
If you bought Hive Video Playback Membership as part of a Hive Home Security pack, your entitlement to use the payment plan will
also cease and you will need to pay the remaining balance of the payment plan for your Hive products on demand. If you do not pay
off the remaining balance, we may suspend or withdraw your service.
Hive EV Charging
Hive EV Charging is a service that allows you to control your Hive supported EV charger from the Hive app.
Requirements
To use Hive EV Charging, you’ll need:
•
a Hive supported EV charger.
Features
Hive EV Charging (available for iOS and Android devices) will provide you with transparency, flexibility and visibility when using your
EV charger. Through the App you will have access to a range of functionalities including display of real time charging status, daily,
weekly and monthly charging history, automated schedules and tariff integration, push notifications and in-app troubleshooting. We
may change these features and benefits – please see below for details.
Key points
•
We use the Internet to receive the triggers and to send notifications to you – we will do our best to keep our infrastructure
running but, even so, there may be problems which prevent or delay delivery of notifications.
To get notifications, you’ll need:
•
o
o
o
o
a Hive supported EV charger connected to the internet using a mobile network;
a Hive account and the Hive app;
a Hive supported EV charger installed professionally in your home; and
an Android or iOS smartphone with an up-to-date operating system to receive alerts from the Hive products via
the Hive app. Please note that your smartphone will need to be switched on and have internet access to receive
notifications.
Exclusions
Please note that we will not be responsible for:
•
any costs, loss or damage that you or anyone else suffers caused by your EV charger or the installation of your EV charger or
which are otherwise unrelated to the Hive app;
•
•
losses which were not foreseeable by either you or us when you registered to use Hive EV Charging; or
any suspension or non-availability of Hive EV Charging where we believe it is necessary to deal with technical problems or
other circumstances outside our control (e.g. a power failure), protect the interests of other innocent third parties, or to
provide an enhanced service to you.
Ongoing Use of Hive EV Charging
You will be able to use all features of Hive EV Charging whilst the warranty on your EV charging station remains valid. Once your
warranty expires, you will still be able to use some basic features of Hive EV Charging for free. Alternatively, you may choose one of the
following options:
•
•
Start paying an ongoing subscription fee to continue using Hive EV Charging. This will grant you full access to all advanced
features available in the Hive app;
Switch to another app provided by a third party; or
© Hive 2022 Hive is the trading name of Centrica Hive Limited. Registered in England (No. 5782908). Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.
15
| General | Details |
|---|---|
| Name | Hive B011B3J6B8 Active Heating Thermostat Owner’s Manual |
| Make | HIVE |
| Language | English |
| Filetype | PDF (Download) |
| File size | 0.32 MB |
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