Hive B011B3J6B8 Active Heating Thermostat Owner’s Manual
Business losses
We only supply Hive products for domestic and private use. If you use the products for any commercial, business or re-sale purpose
we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any other
losses (whether direct or indirect), including penalties or fines, incurred by you as a result of such use.
Unrelated supporting equipment
We won’t be responsible for:
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replacing the batteries in your Hive products – this is up to you, and it is important that you follow the instructions carefully
when you do so;
the broadband internet connection to your home – if you have any issues with your broadband, you should speak to your
broadband provider who will be best placed to help you; or
providing a smartphone, computer or internet browser that is compatible with Hive products and services – see our
Requirements section above.
General exclusions
What we are not responsible for:
We are not responsible for any costs, loss or damage that you or anyone else suffers as a result of the following:
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you or anyone else not using any Hive products or services in line with our instructions, including any user and installation
guides;
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you or anyone else using any Hive products or services outside of the UK;
problems caused by your or anyone else’s smartphone, computer, internet browser or internet connection;
installing Hive Multizone in more than six zones;
your failure to get the appropriate permission or permissions to install a Hive product;
having a Hive product in your home or anyone else’s home without the permission or agreement of any other persons living
in that property;
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you or anyone else exceeding the permitted data limit on your or their broadband or mobile data packages;
unauthorised use of your Hive products, for example if your smartphone or log-in details are lost or stolen. We advise you to
keep your log-in details secret and to use PIN protection on your smartphone to prevent unauthorised use of your Hive
system. If you believe that someone has gained unauthorised access to your Hive system, you can report this to us on our
Service number above and we will do what we can to help you reset your Hive log-in details;
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you, or anyone else, hacking into, tampering with, decompiling or reverse-engineering or in any other way interfering with any
Hive products or altering the radio frequency allocations of your system controls;
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use or misuse, by you or anyone else, of the data collected by a Hive product or service;
our failure to send, or your or anyone else’s failure to receive, a notification to you or anyone else in relation to any Hive
product or service;
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your or anyone else’s failure to take action as a result of receiving a notification from a Hive product or service;
any costs, loss or damage that you or anyone else suffers as a result of any Hive products or services failing to detect a
break-in because of a system failure or because the Hive products do not cover the relevant section of your property;
any costs, loss or damage that you or anyone else suffers as a result of any Hive products not being properly installed;
any costs, loss or damage that you or anyone else suffers as a result of the records provided by any Hive products or
services being considered insufficient evidence of adequate security by an insurance company;
something outside our reasonable control; or
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any accidental damage to your Hive products you or someone else has caused.
We cannot guarantee that the Hive products and services will prevent any unauthorised entry to your home or will prevent any
personal injury or loss or damage to your property loss, or any other emergency situation such as fire, smoke or water damage. We
cannot guarantee that the Hive products and services will always give you adequate warning or protection, and you understand that
they may be interrupted, circumvented, made unavailable or otherwise compromised.
You must not, and must use every effort to ensure that no other person, decompiles, reverse-engineers, disassembles or otherwise
tampers with the Hive product and services.
We are not responsible for any death or personal injury unless it is caused by our own negligence.
Routine maintenance
© Hive 2022 Hive is the trading name of Centrica Hive Limited. Registered in England (No. 5782908). Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.
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| General | Details |
|---|---|
| Name | Hive B011B3J6B8 Active Heating Thermostat Owner’s Manual |
| Make | HIVE |
| Language | English |
| Filetype | PDF (Download) |
| File size | 0.32 MB |
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