Hive B011B3J6B8 Active Heating Thermostat Owner’s Manual
Our contract with you
How we will accept your order
Our acceptance of your order will take place when we send an email to the email address you give us to accept your order, at which
point a contract will come into existence between you and us.
If we cannot accept your order
If we’re unable to accept your order, we’ll contact you to let you know why. This might be because the product is out of stock, because
we have identified an error in the price or description of the product or because we’re unable to meet a delivery deadline you have
specified.
Your legal rights
We have a legal duty to supply products that comply with this contract. See below for a summary of your key legal rights in relation to
the products. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens
Advice website adviceguide.org.uk or call 03454 04 05 06.
Cancellation
If you bought your Hive product directly from the Hive website, you can have certain rights of cancellation, including:
•
a right to change your mind and get a refund up to 14 days after the day you receive your Hive product. If you want to cancel
Hive Active Heating or Hive Multizone which has already been installed, we may charge you a fee for any work we carried out
before you confirmed your cancellation. Please see the Cancellation section below for more information; and
if we fail to deliver the product within 30 days of you placing your order, you can cancel your order and get a full refund.
•
Hive products
In relation to any products, the law requires that goods must be as described, fit for purpose and of satisfactory quality. During the
expected life of your product, your legal rights entitle you to the following:
•
•
•
up to 30 days: if your item is faulty, then you can get a refund;
up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases; and
up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that
doesn't work, some of your money back.
Hive app
In respect of the Hive app, the law requires that digital content must be as described, fit for purpose and of satisfactory quality. This
means that:
•
•
if your digital content is faulty, you're entitled to a repair or a replacement;
if the fault can't be fixed within a reasonable time, or without causing you significant inconvenience, you can get some or all of
your money back; and
•
if you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a
repair or compensation.
Hive services
In relation to any services, the law requires that services must be carried out with reasonable care and skill. This means that:
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•
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if a service isn’t carried out properly, you can ask us to repeat or fix a service, or get some money back if we can't fix it;
if you haven't agreed a price upfront, what you're asked to pay must be reasonable; and
if you haven't agreed a time upfront, it must be carried out within a reasonable time.
© Hive 2022 Hive is the trading name of Centrica Hive Limited. Registered in England (No. 5782908). Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.
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| General | Details |
|---|---|
| Name | Hive B011B3J6B8 Active Heating Thermostat Owner’s Manual |
| Make | HIVE |
| Language | English |
| Filetype | PDF (Download) |
| File size | 0.32 MB |
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