Hive B011B3J6B8 Active Heating Thermostat Owner’s Manual
The Hive website, app and services provided through these may be temporarily unavailable if we have to carry out routine or
emergency maintenance. We’ll try to inform you in advance, but it may not always be possible to do so. During maintenance, the
remote-control function may not be available, but you can still control your heating using the thermostats in your home and operate
other Hive products manually.
Consumer rights
These exclusions don’t affect your statutory rights under the Consumer Rights Act 2015 and any laws that replace it. If you want
independent advice about your rights, you can speak to Citizens Advice or Trading Standards.
Hive as your processor for personal data
Even though we only supply Hive products for domestic and private use, if you use a Hive product or service in a way which makes
you the controller in respect of any processing of personal data for the purpose of data protection law (which may include siting your
camera to record a public space; you’ll need to get your own legal advice), you must comply with your obligations under data
protection law.
If you are a controller and we are your processor, we will:
•
•
process the personal data in accordance with all applicable data protection laws;
process the personal data to provide you with the service as described on our website. You agree that this is your only
instruction to us;
•
•
in the unlikely event of personal data breach, notify you without undue delay;
following written request from you, provide you with a list of our sub-processors and a way to be informed of updates to this
list, and give you the right to object to any new sub-processors (which may be by no longer supplying you with the relevant
services). We will respect the conditions referred to in paragraphs 2 and 4 of Article 28 of GDPR, and we will be liable for the
acts and omissions of our sub-processors. We will ensure that our contract (as it relates to the processing of personal data)
with each sub-processor is on terms which are substantially the same as, and in any case no less onerous than, the terms set
out in this paragraph;
•
•
•
keep the personal data confidential;
take all security measures required by law;
at your cost, taking into account the nature of the processing, and on your written request:
o
assist you by appropriate technical and organisational measures, insofar as this is possible, with the fulfilment of
your obligation to respond to requests from data subjects to exercise their rights. You agree to give us sufficient
notice of such requests, and to provide us with all information and co-operation that we require. Please note that,
because of the security design, we cannot provide copies of any video recordings to you – you can only get these
through the Hive app, and they are only available to you in line with your service plan;
o
provide reasonable assistance to you, to help you ensure compliance with your obligations relating to security of
personal data and data protection impact assessment and prior consultation;
•
•
delete all personal data when the services come to an end, unless we are required by law to keep it; and
at your cost and following written agreement as to the details, make available to you all information necessary to
demonstrate our compliance with our obligations in this paragraph, and allow for and contribute to audits, including
inspections, conducted by you or another auditor mandated by you.
Cancellation
You are entitled to cancel this agreement and request a refund.
If you bought from us directly
If you bought your Hive product directly from the Hive website or from British Gas you can cancel this agreement up to 14 days after
the day you receive your Hive product. This is called your ‘cooling off period’. If you ask us to install your Hive product before the
cooling off period ends and then cancel, we can charge you reasonable costs for any work we carried out before you confirmed your
cancellation. To cancel your Hive product, you can use the wording in the cancellation form included below, call us on the Service
number or email us to confirm your cancellation. Your notice of cancellation is confirmed as soon as you send it by email or call us.
Please retain proof of postage for any packages you send back to us to help avoid any disputes in the event we do not receive your
package.
© Hive 2022 Hive is the trading name of Centrica Hive Limited. Registered in England (No. 5782908). Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.
21
| General | Details |
|---|---|
| Name | Hive B011B3J6B8 Active Heating Thermostat Owner’s Manual |
| Make | HIVE |
| Language | English |
| Filetype | PDF (Download) |
| File size | 0.32 MB |
(1 votes, average: 5.00 out of 5)
Loading...
HIVE HAH2INSTAMZ-01 Active Heating Thermostat User Guide
HIVE SLT3 Thermostat User Guide
HIVE 852031 Mini Wireless Heating Smart Thermostat Instructions
HIVE Thermostat for Heating Owner’s Manual
HIVE Thermostat Mini User Guide
HIVE Cheap Smart Thermostat User Guide
HIVE 81351 Thermostat Mini for Heating Installation Guide
FantiniCosmi CH193WiFi Weekly Programmable Thermostat Instruction Manual
SALUS HTRS-RF(30) Wireless Digital Room Thermostat User Manual
azbil TY6000Z2000 Neostat Room Thermostat Instruction Manual
Honeywell Programmable Thermostat T4 Pro Installation Guide
Honeywell TH5000 Series FocusPRO Non-Programmable Digital Thermostat Installation Guide
EUROTRONIC COMET Programmable Energy Saving Radiator Thermostat User Manual
STELPRO SIBTE12C Electronic Thermostat Owner’s Manual
Braebur 1230 Non Programmable Thermostat Instruction Manual
Danfoss TVM-H Thermostat Valve Owner’s Manual
bryant ecobee3 Lite Smart Thermostat User Guide