Hive B011B3J6B8 Active Heating Thermostat Owner’s Manual
If you want to cancel a payment plan for a Hive HomeShield pack, you must return all the products comprising the pack in order to
receive a refund.
If you bought from a retailer
If you bought your Hive product from one of our retail partners, you should contact the store you purchased it from. Please return your
product in its original box and condition along with your proof of purchase to the store that you bought it from. You must return the
Hive product in accordance with the retailer’s returns policy.
What happens on cancellation
Please see the table below for the charges that may apply if you cancel, what you need to do and whether your products will continue
to work.
When you cancel What do I need to pay?
What you need to Will my products continue to work?
do
If you change
your mind within
14 days of
No charge, but if you ask us to install
Let us know you’ve No. You’ll need to return your Hive products
your Hive product within 14 days of
receiving your kit and then cancel, we
can charge you reasonable costs for
any work we carried out before you
confirmed your cancellation
changed your
mind within 14
days of receiving
your products
to us within a reasonable time to avoid having
to pay the outstanding balance of any plan
receiving your
products
You must return all the products comprising
the pack in order to receive a refund
If you cancel after The balance of any payment plan that
Let us know you
If cancelling a service, you’ll lose any features
and benefits of it. If you do not pay the
outstanding balance of any payment plan, we
may suspend or withdraw your service.
14 days of
is outstanding. Please see below for the want to cancel
cancellation charges payable for Hive
Leak Plan
receiving your
products but
within 12 months
Your payments and service will cease at the
end of the current billing period and will then
not be renewed
If you cancel after No charge
12 months
If you cancel Hive Leak Plan within the first 12 months, you must pay a cancellation fee of £15. You’ll also no longer receive
notifications but will need to remove and deactivate your Hive Leak Sensor.
If you cancel, you won’t be charged for the next month. If you pay by direct debit and cancel in the last five days of billing period, your
plan will end the month after cancellation.
If we fail to deliver the product within 30 days of you placing your order, you can cancel your order and get a full refund.
When we can cancel your agreement
We can cancel your agreement if you don’t make your monthly payments. If we cancel your agreement, the charges described in the
table above will apply.
If you miss a payment, we’ll contact you to advise you of this and how you can make the missed payment. If your account remains
unpaid for more than 24 days, we may suspend or cancel your agreement. At the end of your contract month you’ll no longer receive
any alerts, and if you are in the first 12 months of your agreement, the charges described above will need to be paid on demand.
We may withdraw the product
We may write to you to let you know that we are going to stop providing a service. We will let you know at least 30 days in advance of
our stopping the service and will refund any sums you have paid in advance for services that will not be provided.
© Hive 2022 Hive is the trading name of Centrica Hive Limited. Registered in England (No. 5782908). Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.
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| General | Details |
|---|---|
| Name | Hive B011B3J6B8 Active Heating Thermostat Owner’s Manual |
| Make | HIVE |
| Language | English |
| Filetype | PDF (Download) |
| File size | 0.32 MB |
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