Hive B011B3J6B8 Active Heating Thermostat Owner’s Manual
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Use your EV charging station in offline mode only (this means no authentication is required to use your EV charging station
and you will have no remote visibility of the charging stations operation).
Payment
Products
You need to pay for your Hive products at the time you buy them. Or if you’re buying a HomeShield pack with professional installation
and choose to take out a payment plan, on the terms set out below.
HomeShield packs
In addition to buying Hive products for Hive HomeShield as a one-off payment, you can buy Hive HomeShield products as one of our
packs shown on our website or make up your own with your choice and number of products.
Period of agreement
If you’re buying a HomeShield pack with professional installation and choose to take out a payment plan, you agree to make 12
payments of an equal amount each month by credit or debit card for the duration of your agreement. We won’t charge any interest.
You must pay your first monthly payment at the point of purchase.
Your agreement will begin when you buy your pack and will continue for 12 months, unless you tell us you want to cancel it, or we
cancel it. If you or we cancel in the first 12 months, the remaining balance of your payment plan will become payable.
Please note that if any outstanding balance is not paid, we may suspend or withdraw your service. Please see the Cancellation
section below for details.
Limitations
You must spend a minimum of £250 and a maximum of £1,200 on a Hive HomeShield pack with professional installation included in
order to take out a payment plan for it. Please note that payment plans are subject to a combined maximum amount of £1,200 per
customer.
Services
After you’ve ordered a service, we’ll send you an email confirming your payment arrangement, including how much your monthly
payment will be and the date payment will be taken.
If you’re an existing Hive service customer, your monthly payments for any new service will be merged with your existing monthly Hive
service payment and we’ll take both payments on the same date.
We will take payment for any services monthly in advance and on the date of purchase, even if you have not received or installed your
products.
General
After you’ve placed your order, we’ll send you an email confirming your payment arrangement, including how much your monthly
payment will be and the date payment will be taken. Please check the details in this email and contact us within ten working days on
the contact details above if we’ve got anything wrong.
If you’re an existing Hive subscription customer, your monthly payments for your products will be merged with your existing monthly
Hive payment, and we’ll take both payments on the same date.
We’ll take your payment from your debit or credit card on the same date each month or year (if you have bought Hive Video Playback
Membership on an annual basis) as the date you place your order. Your Hive order customer reference number will be used as the
reference. If there are any changes to the credit or debit arrangements, you must let us know at least ten working days in advance.
What happens if you don’t make a payment
© Hive 2022 Hive is the trading name of Centrica Hive Limited. Registered in England (No. 5782908). Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.
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| General | Details |
|---|---|
| Name | Hive B011B3J6B8 Active Heating Thermostat Owner’s Manual |
| Make | HIVE |
| Language | English |
| Filetype | PDF (Download) |
| File size | 0.32 MB |
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