Hive B011B3J6B8 Active Heating Thermostat Owner’s Manual
Termination
If you cancel your Hive Heating Plus subscription or fail to make payment when due, you will no longer receive the features and
benefits of this service, and your Hive products won’t be covered by the ongoing warranty. You also won’t be able to access any
discounts or receive or enable SMS notifications until payment has been made.
Hive HomeShield
Hive HomeShield enables certain Hive devices to monitor your home and send notifications to your smartphone via the Internet
whenever they detect unexpected activity.
Key points:
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•
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The Hive HomeShield service will only monitor the areas, doors or windows where the devices are installed, and only where
the devices are installed correctly and are functioning.
We use the Internet to receive the triggers and to send notifications to you – we will do our best to keep our infrastructure
running but, even so, there may be problems which prevent or delay delivery of notifications.
It is up to you what action you take in response to a notification. Any call outs or related services or support that you or
anyone else may require or choose to instigate in the event of any notification is not included in the Hive HomeShield service.
To get notifications, you’ll need:
o
o
o
o
a Hive account and the Hive app;
to install certain Hive devices in your home (or have them installed professionally);
an always-on Wi-Fi network connected to a broadband connection in your home;
an Android or iOS smartphone with an up-to-date operating system to receive alerts from the Hive products via
the Hive app. Please note that your smartphone will need to be switched on and have internet access to receive
alerts; and
o
an active subscription to Hive HomeShield service.
Features and benefits
Hive HomeShield is our smart alarm system. It connects certain Hive devices by a smart service, giving you complete control of all
your home security in your Hive app. Hive HomeShield gives you access to the features and benefits set out below for as long as you
continue to make your monthly payments. We may change these features and benefits – please see below for details.
30-day camera history
We’ll give you rolling 30-day camera history with Hive HomeShield for each of your Hive View cameras, depending on your plan.
Ongoing warranty
This warranty applies to your Hive products that are associated with your HomeShield service, working and visible on your Hive
HomeShield dashboard in the Hive app either at the point of taking out Hive HomeShield and/or if bought and paired during your
subscription.
The Hive products that can be associated with Hive HomeShield and that are covered by this warranty are the Hive Keypad, the Hive
Siren, Hive Lights, Hive Plugs, Hive Sensors, Hive Hubs (Nano 2, Nano 2.5 and Hive Hub 360) and Hive signal boosters. The warranty
will apply to the number of Hive View cameras covered by the level of Hive HomeShield service included in your plan, and will apply to
the camera(s) that it is attached to on purchase and cannot then be transferred to another Hive View camera.
This warranty does not cover any Hive Active Heating products (thermostats or Hive Radiator Valves), Hive Leak Sensor, Boiler IQ or
any third party products that integrate with Hive, such as Philips Hue lights or any Amazon or Google devices. This warranty also does
not cover the replacement of batteries in any Hive product.
This warranty will apply in addition to the one-year product guarantee offered with your Hive products and will cover any Hive products
you have previously purchased, but your Hive products must be included in the Hive HomeShield dashboard of your Hive app at the
time of any issues arising for them to be covered by this warranty.
© Hive 2022 Hive is the trading name of Centrica Hive Limited. Registered in England (No. 5782908). Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.
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| General | Details |
|---|---|
| Name | Hive B011B3J6B8 Active Heating Thermostat Owner’s Manual |
| Make | HIVE |
| Language | English |
| Filetype | PDF (Download) |
| File size | 0.32 MB |
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