LENNOX S40 Smart Thermostat User Guide
Temporary Advanced Diagnostics Access
During the Customization process, homeowners are presented the option to
enable the Remote Sharing and Advanced Diagnostics feature (see “Screen
8 - Advanced Diagnostics and Remote Sharing” on page 11). This feature
allows a local Lennox Dealer remote access to the homeowner’s thermostat
to run diagnostics and troubleshoot system issues, which can eliminate
downtime and avoid unnecessary service visits and repair costs.
If the homeowner chooses to opt out of the feature, the dealer will not be able
to troubleshoot issues remotely. However, through the Service Dashboard
(LennoxPros) the dealer can send a Temporary Advanced Diagnostics
request to the homeowner. After the homeowner accepts and grants access
to their system, the dealer has 24 hours to remotely conduct diagnostics tests
and/or make system adjustments. After the 24-hour window expires, dealer
access is automatically terminated.
Figure 27. Advanced Diagnostics Access Granted
2. Click OK.
Enable Temporary Advanced Diagnostics Access
The Advanced Diagnostics in progress icon/badge displays on the
thermostat’s home screen.
When a Temporary Advanced Diagnostics Access Request arrives from the
dealer or technician, the homeowner will receive a notification on their mobile
device and S40 Smart Thermostat similar to messaging found in Figure 26.
This indicates a dealer has temporary access to the thermostat and is
working to resolve the issue.
NOTE: The mobile device (on which the Lennox Home App is installed) must
allow Notifications from the Lennox Home App in order to receive
Advanced Diagnostics Access requests from the dealer. Permission
is usually requested during the initial installation of the Lennox Home
App.
Figure 26. Advanced Diagnostics Access Request
Figure 28. Advanced Diagnostics in Progress Badge
1. Press Allow to grant the dealer temporary access (24 hours) to the S40
NOTE: Press the Advanced Diagnostics in process icon and select More
Info. The homeowner is directed to the Dealer Support Access
screen. Under the Advanced Diagnostics Current Status heading,
“Technician connected” displays. This confirms a dealer/technician
has successfully connected to the thermostat.
Smart Thermostat.
The Advanced Diagnostics Access Granted dialog displays.
46
| General | Details |
|---|---|
| Name | LENNOX S40 Smart Thermostat User Guide |
| Make | Lennox |
| Language | English |
| Filetype | PDF (Download) |
| File size | 1.3 MB |
(1 votes, average: 5.00 out of 5)
Loading...
LENNOX L40 Smart Thermostat Owner’s Manual
LENNOX EL18KCV Smart Wi-Fi Communicating Thermostat User Manual
Aprilaire 8538 Digital Heat Cool Thermostat Owner’s Manual
Robertshaw 4350 BJ Gas Thermostat Instructions
NOBO NCU-2Te High Precision Thermostat Instruction Manual
OUIETwarmth UTN4-4999 Nonprogrammable Thermostat Instruction Manual
White Rodgers 1F85CA-0471 Blue Universal Thermostat Instruction Manual
Honeywell Home ElitePRO S1200 Smart Thermostat User Guide
Danfoss Icon 2/ 24V RT Room Thermostat User Guide
BUDDERFLY BTS-U2 Thermostat User Manual
GENERAL LIFE SENNA 270S Digital Room Thermostat User Manual
SALUS HTRS-RF30 Wireless Digital Thermostat Installation Guide