Home > Honeywell Home > Honeywell Home RTH Series T5 Smart Thermostat Installation Guide
Honeywell Home RTH Series T5 Smart Thermostat Installation Guide
Frequently Asked Questions
Will the T5 Smart thermostat still work if Wi-Fi connection is lost?
Yes, the temperature can be adjusted directly at the thermostat. However, some features,
including geofencing, are managed only through the Resideo app and will not function while the
connection is down. The thermostat will automatically reconnect to Wi-Fi once the network is
restored.
The T5 Smart thermostat is not finding the in home Wi-Fi network.
thermostat operates in the 2.4 GHz range. That may be why the thermostat does not see the
network but the smartphone, which operates in both the 2.4 and 5.0 GHz range, sees the network.
Most routers will broadcast two networks, one SSID on the 5.0 GHz radio and one SSID on the
2.4 GHz radio.
A change was made on the Resideo app but it has not shown up on the T5 Smart thermostat.
There may be a short delay after making temperature and setting changes in the Resideo app.
Can there be multiple users for geofencing?
Yes, there can be multiple users. Geofencing will trigger based on the last person to leave and the
first person to return. To properly use geofencing with multiple users:
•
•
Each user needs to create their own account.
Each user should use their login ID and password across his or her devices, including
smartphones and tablets.
No two users should share the same account.
•
How are multiple users set up with thermostat?
Access can be given to any or all thermostat locations through the Resideo app. Start by touching
the three-line menu icon in the upper left-hand corner of the home screen. Select Manage Users
and touch Add User located at the bottom of the screen. Type in the email address of the person
to be invited. If they have a account set up, the location will be automatically added to their
account. If they don’t have an account, they will receive an email invitation prompting them to
download the Resideo app and create their own account.
Note: All individuals with access to a thermostat share the same user privileges. Users added will
be able to change the thermostat’s settings, as well as add or delete other users.
Is there a way to extend the signal strength?
The range or distance of the Wi-Fi signal is determined by the router. Check the router’s manual
for additional information.
22
Frequently Asked Questions
There is an alert that says Wi-Fi Signal Lost. What does that mean?
The Wi-Fi signal to the thermostat has been lost. Wait for the thermostat to reconnect or select a
new network within the Resideo app configuration menu. If the thermostat is unable to reconnect,
you will need to troubleshoot the router to determine the cause.
Why is the thermostat showing up as offline (strike-through Wi-Fi icon) on top of right corner
of thermostat display?
If the thermostat displays a strike-through Wi-Fi icon on its screen or shows up as offline on
the Resideo app, it has lost connection to the network. Make sure the router is powered and
broadcasting. The home’s Wi-Fi network may need to be reset by power cycling the router. Consult
the router’s instruction manual for directions on power cycling. When the network has been
restored, the thermostat will automatically reconnect.
An activation email hasn’t been received.
An email will be sent from connected-Home@alarmnet.com. An activation email is needed to
complete the account setup. If an activation email is not received after five minutes, check the
Spam folder of the email account.
If you do not find it in the Spam folder, click on the Resend button and the activation email will be
resent. If you still do not receive your activation email, please contact the Technical Support team
at 1-800-633-3991 for help.
Regulatory information
FCC REGULATIONS
47 CFR § 15.105 (b)
47 CFR § 15.19 (a)(3)
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
residential/codes-and-standards/FCC15105/
Pages/default.aspx for additional FCC information for
this product.
IC REGULATIONS
RSS-GEN
This device contains licence-exempt transmitter(s)/
receiver(s) that comply with Innovation, Science and
Economic Development Canada’s licence-exempt
RSS(s). Operation is subject to the following two
conditions:
1
This device may not cause harmful interference,
and
2
This device must accept any interference received,
including interference that may cause undesired
operation.
47 CFR § 15.21 (USA only)
Changes or modifications not expressly approved by
the party responsible for compliance could void the
user’s authority to operate the equipment.
1
2
This device may not cause interference.
This device must accept any interference, including
interference that may cause undesired operation
of the device.
23
Apple® HomeKit™ Setup Code
The T5 Smart Thermostat supports Apple HomeKit. Open HomeKit app, follow the
instructions and enter the code displayed on Thermostat when prompted.
2-Year Limited Warranty
For Warranty information go to honeywellhome.com
Use of the Works with Apple badge means that an accessory has been designed to work
specifically with the technology identified in the badge and has been certified by the developer to
meet Apple performance standards. Apple is not responsible for the operation of this device or its
compliance with safety and regulatory standards.
AirPlay, iPad, iPad Air, iPad Pro, iPhone and iPod touch are trademarks of Apple Inc., registered in
the U.S. and other countries. HomePod is a trademark of Apple Inc.
Resideo Technologies, Inc.
1985 Douglas Drive North, Golden Valley, MN 55422
honeywellhome.com
33-00363EFS—05 M.S. Rev. 12-22 | Printed in United States
© 2022 Resideo Technologies, Inc. All rights reserved.
The Honeywell Home trademark is used under license from
Honeywell International, Inc. This product is manufactured by
Resideo Technologies, Inc. and its affiliates.
Wi-Fi® is a registered
trademark of
Wi-Fi Alliance®
Tous droits réservés. La marque de commerce Honeywell Home
est utilisée avec l’autorisation d’Honeywell International, Inc.
Ce produit est fabriqué par Resideo Technologies, Inc. et ses
sociétés affiliées.
Todos los derechos reservados. La marca comercial Honeywell
Home se utiliza bajo licencia de Honeywell International, Inc.
Este producto es fabricado por Resideo Technologies, Inc. y sus
afiliados.
33-00363EFS-05
| General | Details |
|---|---|
| Name | Honeywell Home RTH Series T5 Smart Thermostat Installation Guide |
| Make | Honeywell Home |
| Language | English |
| Filetype | PDF (Download) |
| File size | 1.89 MB |
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