heatmiser neoStat Touch-e Touchscreen Electric Floor Heating Thermostat Owner’s Manual

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Models: neo Stat Touch-e &  

Touch-e Carbon  

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General	Details
Name	heatmiser neoStat Touch-e Touchscreen Electric Floor Heating Thermostat Owner’s Manual
Make	heatmiser
Language	English
Filetype	PDF (Download)
File size	0.64 MB

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• ALL THERMOSTAT INSTRUCTIONS & USER MANUALS
• heatmiser

heatmiser neoStat Touch-e Touchscreen Electric Floor Heating Thermostat Owner’s Manual Overview

Summary of Contents

• Page 1: Models include neo, Stat, Touch-e, and Touch-e Carbon.
• Page 2: Models include neo, Stat, Touch-e, and Touch-e Carbon.
• Page 3: What is a programmable room thermostat? Adjusting the optional settings Recalibrating the thermostat Error codes Installation procedure Mode select Setting the time and date Temperature control Locking the touch display Unlocking the touch display
• Page 4: What is a programmable room thermostat? A programmable room thermostat is both a programmer and a room thermostat. A programmer allows you to set On and Off periods to suit your own lifestyle. A room thermostat works by sensing the air temperature, switching on the heating when the air temperature falls below the thermostat setting. A programmable room thermostat lets you choose what times you want the heating to be on, and what temperature it should reach while it is on. It allows you to select different temperatures in your home at different times of the day and days of the week. Setting a programmable room thermostat to a higher temperature will not make the room heat up any faster. How quickly the room heats up depends on the design and size of the heating system. Reducing the temperature setting does not affect how quickly the room cools down. Setting a programmable room thermostat to a lower temperature will result in the room being controlled at a lower temperature and saves energy.
• Page 5: The way to set and use your programmable room thermostat is to find the lowest temperature settings that you are comfortable with at the different times you have chosen. The best way to do this is to set the room thermostat to a low temperature – say 18°C, and then turn it up by 1°C each day until you are comfortable with the temperature. Any adjustment above this setting will waste energy and cost you more money. You are able to temporarily adjust the heating program by overriding or using the temperature hold feature. These features are explained further on pages 16 and 19 of this manual. Programmable room thermostats need a free flow of air to sense the temperature, so they must not be covered by curtains or blocked by furniture. Nearby electric fires, televisions, wall or table lamps may also prevent the thermostat from working properly.
• Page 6: Installation procedure Mount the thermostat at eye level. Read the instructions fully so you get the best from our product. Do not install near to a direct heat source as this will affect functionality. Do not push hard on the LCD screen as this may cause irreparable damage. This thermostat is designed to be flush mounted and requires a back box of 35mm minimum depth to be sunk into the wall prior to installation. Using a small screwdriver, slightly loosen the screw from the bottom face of the thermostat. Place the LCD display front plate somewhere safe. Screw the back plate securely into the back box. Replace the front of the thermostat onto the back plate, by locating the pins in the socket.
• Page 7: Page 7
• Page 8: Mode select The neoStat Touch-e can either be used as a thermostat or time clock. Thermostat is the default setting. Do not use mode 2 for electric underfloor heating. To change between thermostat and time clock modes, follow these steps. Press and hold the key for 3 seconds. At this point, the screen will go blank showing only ‘CLOCK’ and ‘SETUP’. Press and hold ‘SETUP’ for 10 seconds. The neoStat Touch will factory reset then provide 2 selectable mode options. Use the Left / Right keys to scroll between modes. Press ‘DONE’ to confirm selection.
• Page 9: Mode 1 thermostat. Neo. Touch-e.
• Page 10: Page 10
• Page 11: LCD display features include various indicators and symbols. Holiday mode is displayed when activated. Frost protection is indicated when enabled or activated by a window/door switch. The flame symbol shows when the thermostat is calling for heat. Advanced until indicates progression to the next programmed comfort level. The day indicator displays the current day of the week. A hold left message appears when a temperature hold is active. The clock shows time in a 24-hour format. The mesh symbol indicates connection to the neoHub. Sensor warning appears when there is a failure to receive a signal from a wireless sensor or switch.
• Page 12: Set up and pairing To pair the neoHub with the neoApp, follow these steps. Connect the neoHub to your router with the Ethernet cable provided. Connect the power supply to the neoHub. The router will automatically assign an IP address to the neoHub, the Link LED will light up RED once the neoHub has connected to your network. Once connected to the Heatmiser cloud server, the Link LED will turn GREEN. Connect your smartphone or tablet device to the same WiFi network as your router. Download the FREE Heatmiser neoApp from the Apple App Store or Google Play Store and register an account. Once you have registered your account, press Sign In, then press Add Location. Press the connect button on the neoHub to add the location to your account. When successfully connected, enter a title for the location (e.g. Home).
• Page 13: Set up and pairing instructions for the neoStat Touch-e are provided. To add a neoStat Touch-e, select ADD NEOSTAT in the app and enter a title. You have two minutes to join the neoStat Touch-e to the neoHub. Press and hold the key on the neoStat Touch-e for 3 seconds. The screen will go blank, showing 'CLOCK' and 'SETUP'. Press the 'SETUP' key once, then press 'NEXT'. The MESH symbol will flash on the display. When connected, the MESH symbol will be permanently displayed. A confirmation will show on the app once the connection is successful. You can press ADD ANOTHER for additional zones or FINISH to complete setup.
• Page 14: Power on/off The heating is indicated on when the flame icon is displayed. When the flame icon is absent, there is no requirement for heating to achieve the set temperature but the thermostat remains active. To turn the thermostat off completely, press and hold the key for approximately 3 seconds until the display shows ‘SETUP’ & ‘CLOCK’. After 10 seconds ‘SETUP’ & ‘CLOCK’ will clear, with only the power icon remaining. The display and heating output will be turned off. To turn the thermostat back on, press the key.
• Page 15: Setting the time and date To set the clock, follow these steps. At this point the screen will go blank showing only ‘CLOCK’ and ‘SETUP’. The ‘Year’ digits will now flash. Use the ‘Up/Down’ arrow keys followed by ‘NEXT’ to set the ‘Year’. Use the ‘Up/Down’ arrow keys followed by ‘NEXT’ to set the ‘Month’. Repeat the previous two steps to set the date (‘Day, Hours & Minutes’). Press the ‘DONE’ key followed by to store and return to the main display.
• Page 16: Temperature display options include built-in sensor, floor sensor, or both. The display indicates the active sensor with 'ROOM TEMP' or 'FLOOR TEMP'. When using both sensors, room temperature is shown by default. Pressing the FLOOR key allows viewing of the current floor temperature for 10 seconds.
• Page 17: Temperature control allows you to adjust the set temperature using the Up/Down keys. Pressing either key displays the words 'SET TEMP' and the desired temperature value. Press 'DONE' to confirm the temperature setting and return to the main display. The new temperature override is maintained only until the next programmed comfort level time. At that time, the thermostat will revert back to the programmed levels. To cancel the override, press the Up or Down key, then press 'CANCEL'.
• Page 18: Edit comfort levels This thermostat offers three program mode options: Weekday/Weekend, 7 Day, and 24 Hour programming. The thermostat is supplied with comfort levels already factory programmed, but these can be changed easily. The default times and temperature settings are: 07:00 - 21°C (Wake), 09:00 - 16°C (Leave), 16:00 - 21°C (Return), 22:00 - 16°C (Sleep). Unused levels must be set to --:-- so that the thermostat will skip these and continue to the next programmed time. For Weekday/Weekend programming, the four comfort levels are the same for Mon-Fri but can be different for Sat-Sun. For 7 Day programming, each day of the week can have four different comfort levels. In 24 Hour mode, all days are programmed with the same comfort levels. To program the ‘Comfort Levels’, press the ‘EDIT’ key. Use the ‘DAY’ key to select day/period of week. ‘WAKE’, plus the current time and temperature setting will be shown.
• Page 19: Use the ‘Up/Down’ key at the top to set the ‘Hours’ & ‘Minutes’. Use the ‘Up/Down’ keys in the center to set the temperature. Press the ‘Right’ arrow key. ‘LEAVE’ will now show with the current settings displayed. Repeat these steps above to set all comfort levels. For any unused periods set time to --:--. Press ‘DONE’ to confirm and save the settings.
• Page 20: Temperature hold function allows manual override of the current operating program. Press the ‘Hold’ key once to activate the function. Use the ‘Up/Down’ keys to set the desired hold time. Use the ‘Up/Down’ keys to set the desired hold temperature. Press ‘DONE’ to confirm selection. The ‘HOLD LEFT’ indication will be displayed on screen. The time will countdown the set duration and then revert to the normal program. To cancel the hold, press the ‘CANCEL’ key. Press the ‘EDIT’ key to adjust current hold settings. To edit hold settings, follow the same procedure as indicated at the top of the page.
• Page 21: Thermostat Advance This feature allows the next comfort level setting to be brought forward and become active before its pre-programmed time. Multiple advances aren’t allowed. To enable ‘Advance’, press the ‘ADVANCE’ key once. ‘ADVANCED UNTIL’ time and the ‘SET’ temperature will now be displayed. Press ‘DONE’ to confirm selection. To view the ‘SET’ temperature during ‘Advance’, tap either the ‘Up’ or ‘Down’ key once. To change the ‘SET’ temperature during ‘Advance’, use the ‘Up/Down’ keys followed by ‘DONE’ to confirm. To cancel ‘Advance’, press the ‘Advance’ key once. Press ‘CANCEL’ to cancel the Advance and return to normal operation.
• Page 22: Frost protection standby allows the frost icon to toggle ON/OFF with each key press. In frost mode, the neoStat Touch-e displays the frost icon and activates heating only if the room temperature drops below the set frost temperature. If heating is activated in frost mode, the flame symbol will be displayed. To cancel frost protect mode, press the key again. The frost protection symbol indicates the current mode. To cancel frost protect or standby modes, repeat the steps above.
• Page 23: Locking the Touch Display The neoStat Touch-e has a keypad lock facility. To activate the lock, press and hold the ‘HOLD’ key for 10 seconds. The display will show 0000. At this point, enter a four-digit pin number using the ‘Up/Down’ keys to set the first two digits, then press ‘NEXT’. Set the next two digits and press ‘DONE’. The display will return to the main screen and show the keypad lock indicator, which is only displayed when the lock is active. Unlocking the Touch Display To unlock the thermostat, press any key once. The display will show 0000. Enter the four-digit pin number you set previously using the ‘Up/Down’ keys to set the first two digits, then press ‘NEXT’. Set the next two digits and press ‘DONE’. The display will unlock and return to the main screen.
• Page 24: Holiday function turns off the schedule during the holiday period and returns to programmed settings afterward. In thermostat mode, the holiday function reduces the set temperature to the frost mode temperature. The thermostat maintains the frost temperature during the holiday and returns to program mode upon your return. To set a holiday, press the 'HOLIDAY' key once. Enter the year using the 'Up/Down' keys and press 'NEXT' to confirm. Enter the month using the 'Up/Down' keys and press 'NEXT' to confirm. Repeat the steps to set day, hours, and minutes. Press 'DONE' to confirm the settings. The display will indicate 'Frost Protection Active'. To view or change the set frost temperature in holiday mode, press the 'Up/Down' keys followed by 'DONE' to confirm.
• Page 25: Optional settings explained The following settings are optional and in most cases need not be adjusted. Switching differential allows you to increase the switching differential of the thermostat. Frost protect temperature is the temperature maintained when the thermostat is in Frost Mode. Output delay can be entered to prevent rapid switching and can be set from 00 - 15 minutes. Temperature up/down limit allows you to limit the use of the up and down temperature arrow keys. Sensor selection lets you choose which sensor should be used, including air temperature only, floor temperature, or both. Floor temp limit protects the floor from overheating by setting a limiting temperature when the floor sensor is enabled.
• Page 26: Optimum start will delay the start up of the heating system to the last possible moment to avoid unnecessary heating and ensure the building is warm at the programmed time. The thermostat uses the rate of change information to calculate how long the heating needs to raise the building temperature 1°C. The default setting for the rate of change is 20 minutes and can change on a daily basis. The thermostat offers three programming modes and the option of configuring it to work as a non-programmable thermostat. Weekday/Weekend mode allows you to program 4 comfort levels for the weekday and 4 different comfort levels for the weekend. In 7 Day Program Mode, each day has 4 comfort levels that can be programmed independently. In 24 Hour Mode, all days are programmed the same and repeat continuously. This function allows you to select between °C and °F. When there’s no interaction present, the LCD brightness will lower. Dimming level can be changed between 'Medium' or 'Low' to suit the environment.
• Page 27: Optional settings - Feature table Pairing: Used to add zone to the neoHub. Switching differential: 00.5 = 0.5°C (Default), 01 = 1.0°C, 02 = 2.0°C, 03 = 3.0°C. Frost protection temperature: 05° - 17°C (12°C = Default). Output delay: 00 - 15 minutes (00 = Default). Up/down temperature limit: 00° - 10°C (00 = Default). Sensor selection: 00 = Built in sensor (Default), 01 = Remote air sensor, 02 = Floor sensor only, 03 = Built in & floor sensor, 04 = Remote air & floor sensor. Program mode: 00 = Non-programmable, 01 = Weekday/weekend (Default), 02 = 7 day programming, 03 = 24 hour mode. Temperature format: 00 = °C, 01 = °F (00 = Default). Backlight dimming (Carbon models only): 00 = Medium, 01 = Low.
• Page 28: Adjusting the optional settings involves pressing and holding the key for 3 seconds. The display will go blank showing only 'Setup' and 'Clock'. Press the 'Setup' key once to access feature settings. Use the 'Up/Down' keys at the top to scroll through features. Use the 'Up/Down' keys in the center to change feature settings. When all required changes have been made, press 'Done' to confirm and return to the blank display.
• Page 29: Recalibrating the thermostat is not necessary under normal operation. To calibrate, press and hold the key for 3 seconds. The display will show 'Setup' and 'Clock'. Press and hold the key for 10 seconds to see the current temperature. Use the 'Up/Down' keys to configure the new temperature value. Press the 'DONE' key to confirm the change. Press the key once to turn the thermostat 'ON'. The thermostat will display an error code if there is a fault with the temperature sensor. E0 indicates a fault with the internal sensor. E1 indicates issues with the remote FLOOR probe connection or wiring.
• Page 30: Remote probe connections allow for up to two probe connections, remote floor and remote air. To enable remote probe connections, refer to the feature table on page 30. Probe types include remote floor sensor and remote air thimble sensor, both using NTC thermistor 10K3A1. For input connections, use RT1 and negative terminals for the floor sensor. For the air sensor, use RT2 and negative terminals. Refer to the diagram on page 38 for additional information.
• Page 31: Wiring diagram for neoStat Touch-e. Model: neoStat Touch-e. 230VAC mains supply. This product must only be installed by a qualified electrician. Do not connect to electric underfloor heating mat when using this device in mode 2 “Time Clock.” Matting or wire - 16 amp max. Floor sensor and air sensor connections are specified. RCD and load connections are indicated. L and N connections are labeled. Installation must comply with local regulations.
• Page 32: Mode 2 - Time Clock
• Page 33: LCD display features include: - Holiday mode indicator shows when the time clock is in holiday mode. - Advanced until indicator displays when the time clock is advanced to the next programmed comfort level. - Day indicator displays the day of the week. - Hold left indicator shows when a timer hold is active, with remaining time displayed. - Clock displays time in 24-hour format. - Mesh symbol indicates connection to the neoHub. - Set indicator shows when changes are being made to the current set point. - Program indicator displays during programming to show which level is being altered. - Navigation/programming keys are used to configure the neoStat Touch-e. - Keypad lock indicator shows when the keypad is locked.
• Page 34: Setting the switching times involves several steps. To program the switching times, press the 'EDIT' key. Use the 'DAY' key to select the day or period of the week. Press 'NEXT' to confirm the selection. The 'WAKE' setting will flash, and the ON time will be displayed. Use the 'Up/Down' key to set the hours and minutes for the ON time. Press 'NEXT' to display the OFF time. Repeat the steps to set all switching time levels. For any unused periods, set the time to --:--. Press 'DONE' to confirm and save the settings.
• Page 35: Timer advance feature allows the next switching time level setting to be activated before its pre-programmed time. Multiple advances aren’t allowed. To enable advance, press the ‘ADVANCE’ key once. The ‘ADVANCED UNTIL’ time and the output status will be displayed. To confirm, press ‘DONE’. To cancel advance, press the ‘Advance’ key once, then press ‘CANCEL’. Key terms include time remaining, output status, level, and advanced until.
• Page 36: Timer Override To override the timed output 'ON/OFF', follow these steps. Press the 'Hold' key once. Use the 'Up/Down' keys to set the desired 'Hold' time. Use the 'Up/Down' keys in the center to adjust the output state. Select: Timer On or Timer Off. Press 'DONE' to confirm selection. You will see the 'HOLD LEFT' indication displayed on screen. The time will countdown the set duration and then revert to the normal program. To cancel Timer Override, press 'HOLD' then press 'CANCEL'.
• Page 37: Optional settings explained Program mode: The time clock offers three programming modes. Weekday/Weekend - 4 switching times for Monday - Friday. 4 different switching times for Saturday - Sunday. 7 day program mode - Each day of the week has 4 switching times that can be programmed independently. 24 hour mode - All days of the week are programmed with the switching times. Back-light dimming (carbon models only): When there’s no interaction present, the LCD brightness will lower. Dimming level can be changed between 'Medium' or 'Low' to suit the environment. Use the lower level for bedrooms. Optional settings - feature table Used to add zone to the neoHub 00 = Non-programmable 01 = Weekday/Weekend (default) 02 = 7 day programming 03 = 24 hour mode 00 = Medium 01 = Low
• Page 38: Adjusting the optional settings involves pressing and holding the key for 3 seconds. The display will show 'Setup' and 'Clock'. Press the 'SETUP' key once to access feature settings. Use the 'Up/Down' keys at the top to scroll through features. Use the 'Up/Down' keys in the center to change feature settings. Press 'DONE' to confirm changes and return to the blank display.
• Page 39: Wiring diagram for time clock mode. Model: neoStat Touch-e. Mains supply: 230VAC. Do not connect to electric underfloor heating mat when using this device in mode 2 “Time Clock.” Load maximum: 16 AMP. This product must only be installed by a qualified electrician. Compliance with local installation regulations is required.
• Page 40: Hereby, Heatmiser UK Ltd. declares that the radio equipment type is in compliance with Directive 2014/53/EU. RF Frequency: 2.4ghz 3.54dBm. Rev. 1.3.