WATTS IOM-T-563 Tekmar WiFi Thermostat Installation Guide
WiFi and Connectivity Troubleshooting
Check Router & Firewall
WiFi Connection Status
Consult the router manual or Internet Service
Provider (ISP) for assistance with router setup
with these configurations:
Press C > WiFi > WiFi:On > C to view the
thermostat connection status.
• The router must provide a 2.4 GHz signal.
The thermostat is not compatible with 5
GHz networks.
•
•
The router is using WPA2-Personal security.
1
3
2
The router has DHCP enabled with enough
available addresses for all Internet devices.
•
•
•
The router firewall is not blocking the outbound
UDP or TCP ports: 53, 123, 443, 8883.
The router firewall is not blocking connections
to *.azure-devices.net
(1) WiFi Signal Strength
The router firewall is not blocking the thermostat
based upon a MAC filter list.
•
The WiFi signal must measure between 0
and -69 dB to have a reliable connection to
the Watts® cloud.
Network Troubleshooting
•
A WiFi extender is recommended to be installed
if the WiFi signal is between -70 to -100 dB.
•
•
•
tekmar provides free access to a network
troubleshooting tool called RouteThis Helps.
(2) Internet Connected
Download the app from the App Store or
Google Play Store to your mobile device.
•
The WiFi information screen will show Internet
Connected when the thermostat is connected
to the router and there is a connection to
the Internet.
Enter code “TEKM” and click “Network scan”.
The app will provide further instructions.
Create a WiFi Hotspot
(3) IoT Connected
•
If you are unable to connect to the WiFi
network, try creating a WiFi Hotspot on your
mobile device to bypass the router.
• The thermostat connection status will show
IoT Connected when connected to the Watts
Cloud and the thermostat is ready to be • Apple* iOS WiFi hotspot instructions
registered to the app.
• Android** WiFi hotspot instructions
answer/9059108
If IoT is not connected, please follow these steps:
Check Password
• Double check that you are using the correct
WiFi network and password.
•
If the thermostat displays IoT connected
when using the WiFi Hotspot, please contact
your Internet Service Provider (ISP) or IT
professional for assistance with the router.
•
The password is limited to 32 characters, and
can include upper and lower case letters,
numbers, special characters and spaces. A
space counts as a character.
•
The thermostat supports WPA2-Personal
password security.
Power Off and On
•
Power the thermostat off. Next, power the
router off, wait 10 seconds, then power on
and wait for the Internet status to be on. Then
power the thermostat on.
* Apple and App Store are trademarks of Apple Inc.
** Google, Android and Google Play are trademarks of
Google LLC.
20
| General | Details |
|---|---|
| Name | WATTS IOM-T-563 Tekmar WiFi Thermostat Installation Guide |
| Make | WATTS |
| Language | English |
| Filetype | PDF (Download) |
| File size | 0.63 MB |
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