Google Nest Learning Thermostat (4th gen) Installation Guide
Reference Material - Troubleshooting Quick Reference Guides
Troubleshooting Quick Reference Guide:
Symptom:
What’s going on:
Steps to fix:
Nest doesn’t turn on aſter
installation
The internal baꢀery is low
and needs to charge.
If you leave it where it is, it will slowly charge
and eventually turn on. This can take an hour or
two.
Solid Amber light
If you have a USB-C cable and wall charger, you
can charge it quicker over USB.
Nest doesn’t turn on aſter
installation
The power was never turned
back on.
Use normal electrical troubleshooting
techniques to isolate the issue to either the
fuse/breaker box or a fuse on the HVAC
controller board.
LED on backplate is off
Unit seems to be running
backwards (heat pump)
If it is heating when it is
supposed to be cooling and
visa versa, the orientation of
the heat pump is probably
incorrect.
Follow these steps to change the heat pump
orientation:
1)
Navigate to the thermostat in the
Google Home app
2)
3)
4)
5)
6)
Select seꢀings in the top right
Select “Thermostat”
Scroll down to “Equipment”
Select Heat Pump
Select O wire or B Wire under Heat
Pump Wire
Forgot lock code
Customer has forgoꢀen the
lock code to their Nest
Learning Thermostat.
The Nest Learning Thermostat can be remotely
unlocked by logging onto the Google Home
app paired with their device.
89
| General | Details |
|---|---|
| Name | Google Nest Learning Thermostat (4th gen) Installation Guide |
| Make | Nest |
| Language | English |
| Filetype | PDF (Download) |
| File size | 17.85 MB |
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