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WATTS W561 WiFi Thermostat Instruction Manual

WiFi and Connectivity Troubleshooting  
on and wait for the Internet status to  
be on. Then power the thermostat on.  
WiFi Connection Status  
Press C > WiFi > WiFi:On > C to view the  
thermostat connection status.  
Check Router & Firewall  
Consult the router manual or Internet  
Service Provider (ISP) for assistance with  
router setup with these configurations:  
The router must provide a 2.4 GHz signal.  
The thermostat is not compatible with  
5 GHz networks.  
1
3
2
The router is using WPA2-Personal  
security.  
The router has DHCP enabled with enough  
available addresses for all Internet devices.  
(1) WiFi Signal Strength  
The router firewall is not blocking the  
outbound UDP or TCP ports: 53, 123,  
443, 8883.  
The WiFi signal must measure between 0  
and -69 dB to have a reliable connection  
to the Watts® cloud.  
The router firewall is not blocking  
connections to *.azure-devices.net  
A WiFi extender is recommended to be  
installed if the WiFi signal is between -70  
to -100 dB.  
The router firewall is not blocking the  
thermostat based upon a MAC filter list.  
(2) Internet Connected  
Network Troubleshooting  
The WiFi information screen will show  
Internet Connected when the thermostat  
is connected to the router and there is a  
connection to the Internet.  
• tekmar provides free access to a network  
troubleshooting tool called RouteThis Helps.  
Download the app from the App Store or  
Google Play Store to your mobile device.  
(3) IoT Connected  
Enter code “TEKM” and click “Network scan”.  
The app will provide further instructions.  
The thermostat connection status will  
show IoT Connected when connected  
to the Watts Cloud and the thermostat is  
ready to be registered to the app.  
Create a WiFi Hotspot  
If you are unable to connect to the WiFi  
network, try creating a WiFi Hotspot on  
your mobile device to bypass the router.  
If IoT is not connected, please follow these  
steps:  
• Apple®* iOS WiFi hotspot instructions  
HT204023  
Check Password  
Double check that you are using the correct  
WiFi network and password.  
• Android™** WiFi hotspot instructions  
answer/9059108  
The password is limited to 32 characters,  
and can include upper and lower case  
letters, numbers, special characters and  
spaces. A space counts as a character.  
• If the thermostat displays IoT connected  
when using the WiFi Hotspot, please contact  
your Internet Service Provider (ISP) or IT  
professional for assistance with the router.  
The thermostat supports WPA2-Personal  
password security.  
Power Off and On  
* Apple and App Store are trademarks of Apple Inc.  
Power the thermostat off. Next, power the  
router off, wait 10 seconds, then power  
** Google, Android and Google Play are trademarks of  
Google LLC.  
16  
GeneralDetails
NameWATTS W561 WiFi Thermostat Instruction Manual
MakeWATTS
LanguageEnglish
FiletypePDF (Download)
File size0.38 MB
Download PDF
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