ecoer EST02 Smart Wi-Fi Thermostat User Guide

Ecoer EST02 Manual: Questions and Answers

Where is the wiring terminal on the Ecoer EST02 wall plate?

Behind the main unit. Pull the old thermostat away gently to access the wall plate holding the terminals. User Guide, p. 6

Why won't my Ecoer EST02 respond to heating or cooling commands through the app?

The thermostat needs a reliable Wi-Fi connection to access remote control and smart features.

• Check that Wi-Fi setup is complete during device initialization
• Ensure the thermostat is bound to your account in the Ecoer Home Plus App User Guide, p. 16

How do I connect my Ecoer EST02 to Wi-Fi for the first time?

Install the Ecoer Home Plus App and follow its step-by-step Wi-Fi setup instructions.

1. Sign into your Ecoer Home Plus App account
2. Tap the '+' icon on the screen
3. Choose the EST02 model to add a new device
4. Follow on-screen prompts, which differ by iOS or Android User Guide, p. 17

How do I know if my Ecoer EST02 is properly set up for my heating system?

During initialization, select your HVAC type and follow on-screen instructions to configure according to your installation.

• Heat Pump+Electric
• Dual Fuel
• AC+Electric
• AC+Furnace
• Contact (703) 348-2538 if you're unsure which type matches your system User Guide, p. 14

How long does a repaired or replaced unit stay under warranty?

The longer of ninety days from delivery of the repaired or replacement unit, or the remaining original warranty period. User Guide, p. 20

What voice commands work with the Ecoer EST02?

Turn on/off, switch mode to Cool/Heat/Auto, increase or decrease by degrees, set to a specific temperature, and check current settings through Alexa. User Guide, p. 19

What wires connect to which terminals on the Ecoer EST02 wall plate?

Insert wires into the side of their corresponding terminal blocks. The terminals are Y/Y1, C, Dh/H, W/E, W2, Y2, R/Rc, Rh, O/B, and G.

User Guide, p. 11