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Comfortmaker ION Gray Smart Thermostat Instruction Manual
Consumer Portal and Dealer Connected Portal
How does my homeowner create an account?
After downloading the Ion Home app, your homeowner will be prompted
during setup to sign in or create a new account. The homeowner will
have access to their system via the app and consumer web portal once
the account is created and the Smart Thermostat is onboarded.
When a homeowner is trying to register for an
account, what do they do if it says their email is
already in use?
If the homeowner’s email is already in use, it is likely that they have
already setup an account using a different Comfortmaker connected
product. Simply have the homeowner login to their Comfortmaker
account using those credentials and add the new thermostat. If they
no longer know the password, they can select the option to reset the
password. A password reset email will be sent to the email address
linked to the registered thermostat via ioncomfort@icpusa.com.
What is the easiest way to add the Ion Gray Smart
Thermostat to the ICP Connected Portal launching
Q4, 2024?
Installing technicians can claim their dealership as the “servicing dealer”
during install through the Fast OEM Mobile Tech app. If they’re already
logged in then simply select “Yes, I am the servicing dealer.” during the
last step of installation. This will link the thermostat to their dealership.
If they are installing as a guest then they will be prompted to login when
they select “Yes, I am the servicing dealer.” This will add the thermostat
to their dealership for viewing in the Connected Portal once the
homeowner has completed onboarding.
Please Note: You will use your HVACpartners.com credentials when
prompted to login on the Fast OEM Mobile Tech app to claim your
dealership as the servicing dealer.
Once a Ion Gray Smart Thermostat is linked to the
ICP Connected Portal launching Q4, 2024, can I
see my homeowner’s system data?
The homeowner must agree to data sharing for you to see
their system data. This can be easily done during homeowner
registration using the Ion Home app. The homeowner MUST select
“Allow my dealer to view system status information” for you to
access their system through the Connected Portal.
Once a Ion Gray Smart Thermostat is linked to the
Connected Portal launching Q4, 2024, will the indoor
and outdoor unit model information be available?
No, but you can enter indoor and outdoor unit model numbers
and serial numbers manually on the customer details page on the
Connected Portal.
Can I troubleshoot a system through the
Connected Portal launching Q4, 2024?
You WILL be able to see operating status, fan settings, current
temperature, programmed settings, and internet connection status. You
can remotely edit some basic settings and all advanced system settings
as well. However, you WILL NOT be able to see fault code history.
Warranty
What is the warranty process for this product?
These products will come with an automatic two-year limited warranty,
out of the box. Homeowners can increase the warranty to five years
when they connect their thermostat to Wi-Fi, grant their servicing dealer
permissions to data sharing and register their thermostat within 90 days
of install. See the warranty card for complete details.
To file a warranty claim, you will use Service Bench.
16 FAQs
| General | Details |
|---|---|
| Name | Comfortmaker ION Gray Smart Thermostat Instruction Manual |
| Make | Comfortmaker |
| Language | English |
| Filetype | PDF (Download) |
| File size | 0.88 MB |
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