Home > Thermogroup > Thermogroup Thermotouch 4.3dC Dual Control Thermostat Installation Guide
Thermogroup Thermotouch 4.3dC Dual Control Thermostat Installation Guide
Troubleshooting Guide
Problem
Possible Causes Things to Try
Very high
temperature Software issue
reading
Factory reset (see page 27)
Use a multimeter set to 20KΩ to test the resistance of the sensor probe. If
the probe does not read between 8 to 12KΩ then it is likely to be a sensor
probe from a different manufacturer and will need to be replaced with a
Thermogroup 10KΩ sensor probe or the settings changed.
Incompatible sensor
Sometimes more than one floor sensor is connected to the thermostat by
mistake. This results in a high resistance and incorrect temperature read-
ings that are much higher than normal. Check that there is only 1 sensor
probe connected to your thermostat.
More than one
sensor installed
Check whether there are any high temperature influences around the
thermostat or the floor sensor probe.
If the floor sensor is in the floor and situated near a hot water pipe it will
read a high temperature.
High temperature
influence
If the floor sensor is in an area of the floor covered by a mat or dog bed
this area of the floor would read much hotter than areas of the floor not
covered by insulating objects*
The floor sensor probe could be damaged or faulty. If this was correctly
installed in a conduit this can be replaced. Alternatively, set the thermostat
to ambient sensor mode. See page 13.
Faulty floor sensor
Incorrect setting
Changing some of the advanced settings can affect the temperature
reading. To correct this either do a factory rest on the unit or check the
advanced settings on the unit compared to the defaults listed on page 25.
*Electric floor heating systems should not be covered by insulated objects such as rugs, dog beds or furniture that prevents air flow
over the floor. Covering a floor heating system in this way can cause overheating issues which can damage floor coverings and cause
heating cable failure.
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1300 368 631
29
| General | Details |
|---|---|
| Name | Thermogroup Thermotouch 4.3dC Dual Control Thermostat Installation Guide |
| Make | Thermogroup |
| Language | English |
| Filetype | PDF (Download) |
| File size | 0.23 MB |
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