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WarmlyYours 670078B Wifi LED Touch Thermostat User Manual
16. TROUBLESHOOTING
I can't connect to my wireless network
Problem
Solution
My WiFi network does
not appear in the list of
available networks
If the network name contains a comma (,), quotation marks (”), or a semicolon (;), the specific network cannot be
found and will therefore not appear in the dropdown list. You can still enter the network name manually and connect
to it, even if it contains these characters.
Insufficient WiFi signal
Try connecting another device, such as your mobile phone, to your wireless network. Stand next to your WiFi Touch
Thermostat and access your phone’s wireless network settings. If the wireless network signal cannot be detected by
your phone, or is very weak, other devices may also have trouble connecting to the network from that area of your
home. You may be too far away from your WiFi router or there may be a problem with it. If you are too far away from
your WiFi router, you can purchase a WiFi signal repeater, which will improve the range of the WiFi signal in your
home for all devices.
Your WiFi router has
insufficient security
With so many home devices now connected to the Internet, we want to make sure that your WiFi Touch Thermostat
is connected to a secure network so that hackers cannot gain control of devices in your home. WiFi routers uses
two main types of protective encryption: WEP and WPA. WEP is the original form of encryption and it offers very little
security. Hackers can very easily break into your wireless network if your router is set up for WEP encryption. WEP
encryption was replaced with WPA encryption in 1999 and WPA2 in 2006. WPA is a security protocol that makes
it much more difficult to break into networks. Your WiFi Touch Thermostat currently supports WPA and WPA2
encryption only. If your router was manufactured after 2003, you should be able to change the setting from WEP to
WPA by following the guide in this link: http://www.tech-faq.com/how-to-change-wep-to-wpa.html. Your WiFi Touch
Thermostat can still control your floor heating system without a wireless network connection. As the best course of
action, OJ Electronics recommends that you upgrade your security settings to properly protect your network from
hackers. If that is not possible, contact your network administrator.
I cannot connect to my
WiFi router even though
there is a good signal
Some WiFi routers limit the number of wireless devices that can connect to the Internet. To test whether this is
the problem, shut down one of the other WiFi-enabled devices in your home. Once that device is completely shut
down, try once again to connect your WiFi Touch Thermostat to the network. If the WiFi Touch Thermostat connects
successfully, consult the documentation for your access point or contact your Internet Service Provider (ISP) to find
out if you can increase the number of simultaneous connections to your WiFi network.
37
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© 2024 OJ Electronics A/S
| General | Details |
|---|---|
| Name | WarmlyYours 670078B Wifi LED Touch Thermostat User Manual |
| Make | WarmlyYours |
| Language | English |
| Filetype | PDF (Download) |
| File size | 0.65 MB |
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