Honeywell RTH8500 Wi-Fi Series Thermostat User Guide
Frequently asked questions
Q: Will my thermostat still work if I lose my Wi-Fi connection?
A: Yes, the thermostat will operate your heating and/or cooling system with or without Wi-Fi.
Q: How do I find the password to my router?
A: Contact the manufacturer of the router or check the router documentation.
Q: Why am I not seeing my Wi-Fi setup page?
A: You are probably connected only to your router, not to your thermostat. Try connecting to the
thermostat again.
Q: Why isn’t my thermostat connecting to my Wi-Fi router even though it is very close to the
thermostat?
A: Verify that the password entered for the Wi-Fi router is correct.
Q: Where can I find my MAC ID and MAC CRC codes?
A: The MAC ID and MAC CRC will show in the message center of the thermostat. The numbers are
also included on a card packed with the thermostat or on the back of the thermostat (visible when
removed from wallplate). Each thermostat has a unique MAC ID and MAC CRC.
Q: My thermostat is unable to register to the Total Connect Comfort website.
A: Verify that the thermostat is correctly enrolled on your homeWi-Fi network. The message center
will display “CONNECTION SUCCESSFUL” or “REGISTER AT TOTAL CONNECT.” You might also
see the Wi-Fi Signal strength icon. Verify that the Wi-Fi router has a good internet connection. On
your computer, verify that you can open the site at mytotalconnectcomfort.com If you cannot open
the site, switch off the internet modem for a few seconds, then power it back on.
Q: I registered on the Total Connect Comfort website but was unable to login using my new
account.
A: Check your email and ensure that you received an activation email. Follow the instructions to
activate your account and then login to the website.
Q: I have signed up on Total Connect Comfort website and have not received a confirmation
email.
A: Check for the email in your Junk or Deleted folder.
Q: Is there a way to extend the signal strength?
A: Most standard routers can be set up to be a repeater. You can also purchase and install a Wi-Fi
repeater.
For more FAQs, see wifithermostat.com
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Message center messages
The Message Center at the top of the screen communicates Wi-Fi connection and
registration status. It also displays the MAC ID and MAC CRC for registering the
thermostat at mytotalconnectcomfort.com
Displayed before you begin Wi-Fi setup.
Displayed while connecting to the Wi-Fi network.
Displayed after connecting to the Wi-Fi network.
Displayed when connected to the Wi-Fi network.
Displayed when Wi-Fi connection is complete.
[Wi-Fi network name]
Displayed when the thermostat fails to establish a connection
to the Wi-Fi network.
Displayed when the thermostat is connected to the Wi-Fi
network but not registered at mytotalconnectcomfort.com
[Found on your ID card]
[Found on your ID card]
Displays the thermostat’s MAC ID and MAC CRC for
registering at mytotalconnectcomfort.com
Displayed when the thermostat is registered at
mytotalconnectcomfort.com
Displayed when the thermostat is removed from your Total
Connect Comfort account.
Wi-Fi signal strength. Displayed when the thermostat
is connected to the Wi-Fi network and registered at
mytotalconnectcomfort.com
Displayed if there is no Wi-Fi signal.
• Check another device to be sure Wi-Fi is working in your
home; if not, call your Internet Service Provider.
• Move the router.
• Restart the thermostat: remove it from the wallplate, wait
5 seconds, and snap it back onto the wallplate. Return to
Step 1 of Connecting to your Wi-Fi network.
Displayed if the home Wi-Fi password is entered incorrectly.
• Re-enter password for your home Wi-Fi network.
• Repeat setup process and confirm your password for your
home Wi-Fi network.
Displayed if no IP Address is supplied by the router.
• Wait for 30 minutes, connection can take several minutes.
If still no connection, remove thermostat from wallplate,
wait 5 seconds, and snap it back onto the wallplate.
• Verify your router is correctly setup to automatically give IP
addresses.
Displayed if there is no Wi-Fi signal.
• Make sure the Internet cable is plugged in.
• Reboot the router.
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33-00133EF—01
| General | Details |
|---|---|
| Name | Honeywell RTH8500 Wi-Fi Series Thermostat User Guide |
| Make | Honeywell |
| Language | English |
| Filetype | PDF (Download) |
| File size | 1.23 MB |
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