terneo rzx Smart Thermostat User Manual
The load is disabled, oht flashes on the screen «oht»
there are often sudden changes in temperature in the
room or the power of the underfloor heating is not enough
to reach the set temperature in less than 3 hours;
Date of manufacture is on the back side of device.
Application time is unlimited.
POSSIBLE PROBLEMS, CAUSES
AND WAYS TO OVERCOME THEM
The temperature inside the housing exceeded
80 °C and triggered protection against internal
overheating. Every 1 sec the screen displays
«oht».
The device does not contain harmful substances.
the transition between heating / cooling modes is
completed, and there is not enough time for self-learning;
The thermostat does not display the PIN code. The
blue indicator on the controller is constantly on
If you have any questions or you something will not clear,
call the Service centre the telephone number listed below.
the floor temperature offset has been changed, and there
is not enough time for self-learning.
Possible cause: internal overheating of the thermostat.
It can occur if the outlet supplying the device or the load
plug is not rated for the required power, the ambient
temperature is high or the switching load power is
exceeded.
It is necessary to: go to the «Pin» section on the
thermostat (see Table 1). You will see a PIN code (a
three-digit number with no additional characters).
It is necessary to: make sure that there are no frequent
sudden changes in the room temperature or that the power
of the underfloor heating is sufficient to reach the set
temperature in less than 3 hours. For the preheat function
to operate, make sure that this function is enabled on the
app, the thermostat is in schedule mode and enough time
has passed for self-learning.
SAFETY INSTRUCTIONS
Connection failed via Android or iOS apps, the
indicator is blue
It is necessary to: to make sure that the power of the
socket supplying the device, or the load plug are rated for
the required power and the load power does not exceed
the permissible one.
Carefully read and become aware of yourself these
instructions.
The thermostat is connected to the «cloud», but the
account is not accessed.
Before the installation (dismantling) and connection
(disconnection) of the device, turn off voltage supply and
also act according to the «Rules of an arrangement of
electric installations».
It is necessary to: follow steps 8-10 to connect via the
my.terneo desktop application.
Feature of protection against internal overheating: the
device will be unlocked in case if the temperature inside
will decrease to 57 °C. If the protection trips more than 5
times within 24 hours, the thermostat is blocked until the
temperature inside the case drops to 49 °C and one of the
buttons is pressed or after 30 minutes without pressing any
buttons. When overheated, pressing any button will display
the current temperature of the thermal protection sensor.
Heating does not turn off, the set heating temperature
remains not reached
Possible cause:
The load does not operte according to the settings,
every 5 seconds the screen displays «OC» or «SC»
Do not immerse the sensor with a connecting wire in the
liquid medium.
insufficient power of the heating cable;
Do not connect the device to the network disassembled.
Avoid hitting of water or moisture to the device.
lack or insufficient thermal insulation;
«OC» — open of circuit of the sensor
the power is not enough for the operation of the
underfloor heating in the specified mode.
Do not expose the device to extreme temperatures (higher
than 40 ºС or below –5 °C) and high humidity.
It is necessary to: make sure a sufficient level of thermal
insulation of the room is made and that the power of your
power supply network is sufficient for the operation of the
underfloor heating. Otherwise, contact the service center.
Every 5 sec the screen displays «Ert»
«SC»ꢀ— short circuit of the sensor
Possible cause: open or short circuit of the
internal overheating sensor. Control over inner
overheating will not be done.
Never clean the device with the use of chemicals such as
benzene, solvents.
The temperature controller has switched to the
Emergency Timer Mode.
Do not store the device and do not use it in areas with the
dust.
It is necessary to: send the device to the Service Center.
Otherwise control over inner overheating will not be done.
Wrong password when connecting to the WLAN
network created by the thermostat
Possible cause: Failed connection, damage to the sensor
circuit, or temperature out of range (see Specifications).
Do not attempt to disassemble and repair the device.
Do not exceed the landmarks value adaptor and power.
What should be done: check the junction of the
temperature sensor with the thermostat and its circuit,
check for mechanical damages along the entire length of
the connecting wire and no power wiring that passes
close.
It is necessary to: enter a password case-sensitive,
language-sensitive, and number-of-character-sensitive
DSEXXXXXX, where XXXXXX is the last six symbols in the
name of network Wi-Fi, created by the thermostat and to
which actual connection is being established (for example:
DSE27001А).
When you press the buttons, it displays «Lbt»
To protect against overvoltage caused by lightning
discharges, use a lightning protector.
Possible cause: discharge or damage to the
internal power supply.
Protect the children from games with the working device, it
is dangerous.
It is necessary to: wait approximately 1-2 hours to charge
the power supply or contact the service center. Otherwise,
if there is no power in the network, the operation of the
clock will not continue.
Operation in the Emergency Timer Mode: the mode will
ensure the operation of the underfloor heating in case of
damage to the sensor: the user selects the time of the
work of the applied force, the rest time in the 30 –
minutes cyclic interval the applied force will be switched
off. The time of the work of the applied force can be
installed in the range oFF, 1...29 minutes, on. For the
purpose that applied force will work constantly elect
«on», for the purpose to switch off it completely select
«oFF».
WE TAKE YOUR PRIVACY SERIOUSLY
For the connected controller, the LED has stopped
glowing blue, the state of the controller on the
application is offline
We’re committed to being open and honest about how we
use data. We’ll work hard to keep your data safe and we
always ask for permission before sharing personally
identifiable information.
Possible cause:
Internet connection unavailable or provider-side issues;
To learn more about our Privacy Policy, go to
change of the router, its settings or its damage;
Neither indicator nor display light up upon thermostat
switch-on
It is necessary to:
make sure you have an available WLAN connection or
Internet access;
Possible reason: no power supply voltage.
Required: check availability of power supply voltage using
a voltmeter. If power supply voltage is available then
contact the Service center please.
ADDITIONAL INFORMATION
in case of changing the router settings, reconnect the
thermostat via the terneo desktop app;
vF24_220728
Do not fire and do not throw away the device with the
household waste.
until the issue is solved, you can change the temperature
using the thermostat buttons or using the offline mode on
the Android application.
The thermostat does not respond to changing
settings on the app
After the end of its service life, the product must be
disposed of in accordance with applicable law.
Possible reason: switched on blocking of changes from
«cloud».
Preliminary warming up out-of-service or incorrect
operation
Transportation of goods carried in the package, ensuring
the safety of the product.
Low Voltage Directive 2014/35/EU
EMC Directive 2014/30/EU
Required: go to the thermostat menu section «blc» and
change its status to «oFF» (see Table 1, «Remote
management blocking by thermostat»).
Possible cause:
The device is transported by any kind of transport (rail, sea,
motor, air transportation).
the function is disabled on the app Preliminary warming
up;
Manufacturer and vendor: DS ELECTRONICS, LTD
04136, Ukraine, Kyiv region, Kyiv, 1–3 Pivnichno-Syretska str.
+38 (091) 481-91-81, Service Center: +38 (091) 481-91-81
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| General | Details |
|---|---|
| Name | terneo rzx Smart Thermostat User Manual |
| Make | terneo |
| Language | English |
| Filetype | PDF (Download) |
| File size | 0.25 MB |
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