terneo bx Smart Thermostat Instruction Manual
The load is disabled, oht flashes on the screen «oht»
room or the power of the underfloor heating is not enough
to reach the set temperature in less than 3 hours;
Transportation of goods carried in the package, ensuring
the safety of the product.
POSSIBLE PROBLEMS, CAUSES
AND WAYS TO OVERCOME THEM
The temperature inside the housing exceeded
85 °C and triggered protection against internal
overheating. Every 1 sec the screen displays
«oht».
the transition between heating / cooling modes is
completed, and there is not enough time for self-learning;
The device is transported by any kind of transport (rail,
sea, motor, air transportation).
The thermostat does not display the PIN code. The
blue indicator on the controller is constantly on
the floor temperature offset has been changed, and there
is not enough time for self-learning.
Date of manufacture is on the back side of device.
Application time is unlimited.
Possible cause: inner overheating of the device to which
can lead: bad contact in the terminals of the device, high
ambient temperature, overwhelming power output or
incorrectly selected cross-section of wires for connecting.
It is necessary to: go to the «Pin» section on the
thermostat (see Table 1). You will see a PIN code (a
three-digit number with no additional characters).
It is necessary to: make sure that there are no frequent
sudden changes in the room temperature or that the power
of the underfloor heating is sufficient to reach the set
temperature in less than 3 hours. For the preheat function
to operate, make sure that this function is enabled on the
app, the thermostat is in schedule mode and enough time
has passed for self-learning.
The device does not contain harmful substances.
If you have any questions or you something will not clear,
call the Service centre the telephone number listed below.
It is necessary to: check tension of power wires in the
device terminals, make sure that the switching load does
not exceed the permissible and that the cross section of the
wires is selected correctly.
Connection failed via Android or iOS apps, the
indicator is blue
The thermostat is connected to the «cloud», but the
account is not accessed.
Feature of protection against internal overheating: the
device will be unlocked in case if the temperature inside will
decrease to 75 °C. If the protection trips more than 5 times
within 24 hours, the thermostat is blocked until the
temperature inside the case drops to 75 °C and one of the
buttons is pressed or after 30 minutes without pressing any
buttons. When overheated, pressing any button will display
the current temperature of the thermal protection sensor.
SAFETY INSTRUCTIONS
Heating does not turn off, the set heating temperature
remains not reached
It is necessary to: follow steps 8-10 to connect via the
my.terneo desktop application.
Carefully read and become aware of yourself these
instructions.
Possible cause:
The load does not operte according to the settings,
every 5 seconds the screen displays «OC» or «SC»
insufficient power of the heating cable;
Connection of the device must be done by a qualified
electrician.
lack or insufficient thermal insulation;
incorrect installation of the heating cable or temperature
sensor;
«OC» — open of circuit of the sensor
Do not connect 230 V mains voltage instead of the sensor
(it leads to failure of the thermostat).
Every 5 sec the screen displays «Ert»
the power is not enough for the operation of the underfloor
heating in the specified mode.
Before the installation (dismantling) and connection
(disconnection) of the device, turn off voltage supply and
also act according to the «Rules of an arrangement of
electric installations».
Possible cause: open or short circuit of the
internal overheating sensor. Control over inner
overheating will not be done.
«SC»ꢀ— short circuit of the sensor
It is necessary to: make sure that the underfloor heating is
installed correctly (the cable section is selected correctly, a
sufficient level of thermal insulation of the room is made,
the heating cable and temperature sensor are installed in
accordance with the requirements) and that the power of
your power supply network is sufficient for the operation of
the underfloor heating. Otherwise, contact the service
center.
The temperature controller has switched to the
Emergency Timer Mode.
It is necessary to: send the device to the Service Center.
Otherwise control over inner overheating will not be done.
Do not immerse the sensor with a connecting wire in the
liquid medium.
Possible cause: Failed connection, damage to the
sensor circuit, or temperature out of range (see
Specifications).
Do not switch the non assembled device to the network.
When you press the buttons, it displays «Lbt»
Turning on and off or and configure the device should be
with dry hands.
What should be done: check the junction of the
temperature sensor with the thermostat and its circuit,
check for mechanical damages along the entire length of
the connecting wire and no power wiring that passes
close.
Possible cause: discharge or damage to the
internal power supply.
Wrong password when connecting to the WLAN
network created by the thermostat
Do not connect the device to the network disassembled.
Avoid hitting of water or moisture to the device.
It is necessary to: wait approximately 1-2 hours to charge
the power supply or contact the service center. Otherwise,
if there is no power in the network, the operation of the
clock will not continue.
It is necessary to: enter a password case-sensitive,
language-sensitive, and number-of-character-sensitive
DSEXXXXXX, where XXXXXX is the last six symbols in the
name of network Wi-Fi, created by the thermostat and to
which actual connection is being established (for example:
DSE27001А).
Operation in the Emergency Timer Mode: the mode will
ensure the operation of the underfloor heating in case of
damage to the sensor: the user selects the time of the
work of the applied force, the rest time in the 30 –
minutes cyclic interval the applied force will be switched
off. The time of the work of the applied force can be
installed in the range oFF, 1...29 minutes, on. For the
purpose that applied force will work constantly elect
«on», for the purpose to switch off it completely select
«oFF».
Do not expose the device to extreme temperatures
(higher than 40 ºСor below -5°C) and high humidity.
For the connected controller, the LED has stopped
glowing blue, the state of the controller on the
application is offline
Never clean the device with the use of chemicals such as
benzene, solvents.
Do not store the device and do not use it in areas with the
dust.
Possible cause:
Internet connection unavailable or provider-side issues;
Do not attempt to disassemble and repair the device.
Do not exceed the landmarks value adaptor and power.
WE TAKE YOUR PRIVACY SERIOUSLY
change of the router, its settings or its damage;
It is necessary to:
We’re committed to being open and honest about how we
use data. We’ll work hard to keep your data safe and we
always ask for permission before sharing personally
identifiable information.
To protect against overvoltage caused by lightning
discharges, use a lightning protector.
Neither indicator nor display light up upon
thermostat switch-on
make sure you have an available WLAN connection or
Internet access;
Protect the children from games with the working device,
it is dangerous.
in case of changing the router settings, reconnect the
thermostat via the terneo desktop app;
Possible reason: no power supply voltage.
To learn more about our Privacy Policy, go to
Required: check availability of power supply voltage
using a voltmeter. If power supply voltage is available
then contact the Service center please.
until the issue is solved, you can change the temperature
using the thermostat buttons or using the offline mode on
the Android application.
vF24_220728
The thermostat does not respond to changing
settings on the app
Preliminary warming up out-of-service or incorrect
operation
ADDITIONAL INFORMATION
Possible reason: switched on blocking of changes from
Low Voltage Directive 2014/35/EU
EMC Directive 2014/30/EU
Do not fire and do not throw away the device with the
household waste.
«cloud».
Possible cause:
the function is disabled on the app Preliminary warming
up;
Required: go to the thermostat menu section «blc» and
change its status to «oFF» (see Table 1, «Remote
management blocking by thermostat»).
After the end of its service life, the product must be
disposed of in accordance with applicable law.
there are often sudden changes in temperature in the
Manufacturer and vendor: DS ELECTRONICS, LTD
04136, Ukraine, Kyiv region, Kyiv, 1–3 Pivnichno-Syretska str.
+38 (091) 481-91-81, Service Center: +38 (091) 481-91-81
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| General | Details |
|---|---|
| Name | terneo bx Smart Thermostat Instruction Manual |
| Make | terneo |
| Language | English |
| Filetype | PDF (Download) |
| File size | 0.35 MB |
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