Home > SunTouch > SunTouch 500950-SB CommandPlus Touchscreen Programmable Smart Thermostat Instruction Manual

SunTouch 500950-SB CommandPlus Touchscreen Programmable Smart Thermostat Instruction Manual

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• Floor Sensor Error

The floor sensor is disconnected or needs to be replaced

Schedule

• Menu > Schedule

Operation

Make sure the mortar has had time to fully cure before operating the system for more than a brief test.

Power Up

• Switch on the circuit power supply at the breaker

• Memory Error

Programming may be lost—verify all settings

• The default schedule has a Weekdays program and a

Weekends program (the default is Schedule Off)

Touchscreen Operation

Wi-Fi Status

• The CommandPlus will load stored settings into memory

• To edit the time or temperature for a Wake, Leave, Return,

or Sleep event select the day group

Remote Access Setup

• Download the Watts^®Home mobile app from the Apple

App Store or Google Play

Tap to access settings

Heating Operation

• To create a new schedule, select Change Days

By default, the CommandPlus controls the heating system to

maintain the floor temperature at the setpoint of 85°F (29°C).

Room temperature control can be selected in the Temperature

Settings. Floor and Room maximum settings are also available

• Create an account and/or sign in

• Smart Start will begin heating the floor early to meet the

scheduled temperature on time

Tap here to change the display

• On a Location page, select Add New Device

• Floor temperature

• Room temperature

• Weather info

• Date

Tap to open

• On the CommandPlus, get a registration code either from

the guided setup or from Menu > Settings > Services &

Voice > Watts Home

Notifications

• Firmware Update

New firmware is available for the device

to limit temperatures

GFCI Testing and GFCI Light Operation

• Press the TEST button on the GFCI monthly to verify that it is

operational. The GFCI RESET light will flash red. To resume

normal operation, press the RESET button.

• Enter the registration code on the mobile app, name your

device, and save

• Ground Fault

A ground fault has been detected

• Clock

Notes

• To disable mobile access, go to Menu > Settings >

Services & Voice > Watts Home

• Welded Relay

The device must be replaced

• If pressing TEST does not display a flashing red GFCI RESET

light, protection is lost, and the unit will need replacement.

• “MAX” indicates floor or room

has reached its maximum

allowed temperature

• Voltage Error

The line voltage does not match the heating mat/cable

• If the GFCI RESET light continues to flash after pressing

the RESET button, protection is lost, and the unit will

need replacement.

• If the GFCI trips during normal operation, press the RESET

button to resume operation. If it trips again, the floor heating

system should be inspected and tested by a qualified

electrician.

Before first using the Wi-Fi features of this product, you must accept the Terms of Use, as amended from time to time and available

at https://www.watts.com/terms-of-use. If you do not accept these terms, this product can still be used without Wi-Fi features.

• If the GFCI TEST light stays on solid, a welded relay has

occurred, and the unit will need replacement.

Troubleshooting Guide

Power Off

• Menu > Power > Power Off

It is strongly recommended that a qualified, licensed electrician install the heating cables and related electrical components. If problems

with the system arise, please consult the troubleshooting guide below.

• To resume operation, touch the display for power on option

Display

Notifications

On, Off

Home/Away Settings

• Menu > Home/Away

Language

English, Español, Français

Portrait

HOME/AWAY

Away

Orientation

Brightness

Timeout

Any electrical troubleshooting work should be performed with the power removed from the circuit, unless otherwise noted.

• Home mode is normal operation

30% to 100%

Floor Away

Room Away

SETTINGS

Temperature

Off, 40°F (4.5°C) to Floor Max

• In Away mode, the heating system is controlled to the Away

temperature

Never, 30 sec, 1 min, 2 min, 5 min

Off, 30% to 100%

Off, 40°F (4.5°C) to Room Max

Night Light

Problem

Possible Cause

Unknown location

Solution

• Set Floor or Room Away corresponding to Temperature

Settings Control

Reset

Wi-Fi connected but

weather info missing

Enter ZIP/Postal Code Menu > Settings > Services & Voice > Weather

Delete all settings, reload factory

defaults

Factory Reset

Reboot Device

Units

°F, °C

• Away mode is entered from the Menu, the mobile app, voice

services, or a home automation system

Floor Max

40°F to 99°F (4.5°C to 37°C)

Off, 60°F to 95°F (15.5°C to 35°C)

Floor, Room

Heating (orange

Setpoint too low to feel

Reset device

Increase the setpoint

setpoint screen), but warm to the touch

floors do not feel

Faulty wiring

warm

Room Max

Control

SCHEDULE

Schedule

Smart Start

(days)

Temperature Settings

• Menu > Settings > Temperature

On, Off

Have the sensor and power lead wiring checked by a certified electrician

Weather Compensation

On, Off

• Floor and Room Max are used to protect temperature-

sensitive flooring or prevent space overheating

Thermostat in off mode

To resume operation, touch the display for power on option

Warm Weather Shut

Down

Edit Wake/Return/Leave/Sleep settings

Create new schedule

Off, 40°F to 99°F (4.5°C to 37°C)

Display is off

Power off at the breaker

Faulty Wiring

Check the breaker or fuse in the electrical panel supplying power to the thermostat

Have the power supply wiring checked by a certified electrician

Change Days

Usage

• “MAX” displays when the floor or room has reached its

maximum allowed temperature

Floor Offset

Room Offset

Off, -5°F to 5°F (-2.5°C to 2.5°C)

YEARLY, WEEKLY

Heat is on before the

scheduled time

ABOUT

• Control determines whether the floor or room temperature will

be controlled

Date & Time

Smart Start feature enabled Floor heating will begin early to meet the scheduled temperature on time

Model Name

Model Number

Software

24-Hour Time

Set Automatically

Date

On, Off

Thermostat cannot read its

• Weather Compensation adjusts heating operation to

compensate for changing weather conditions

Memory Error

Verify all settings or reload factory defaults Menu > Settings > Reset > Factory Reset

settings

Have the sensor resistance and wiring checked by a certified electrician

Event Log

POWER

• Warm Weather Shut Down saves energy by turning off the

heating system when the outdoor temperature is above

the setting

Time

Floor Sensor Error

Faulty sensor or wiring

Replace wired sensor

Time Zone

Daylight Savings

HT, AKT, PT, MT, CT, ET, AT, NT

On, Off

Power Off

Touch display for power on option

120 V, 240 V

Pair CommandPlus Smart Sensor and accept to use as floor temperature

Cable/Mat

Voltage

• Floor and Room Offsets allow for corrections to the

sensor readings

Wi-Fi

On, Off

Cable/Mat

Current

Limited 3 Year Warranty

1 A to 15 A

Network

Services

• Menu > Settings > Services & Voice

SunTouch warrants this control (the product) to be free from defect in material and workmanship for a period of (3) years from the date of original purchase from authorized

dealers. During this period, SunTouch will replace the product or refund the original cost of the product at SunTouch’s option, without charge, if the product is proven

defective in normal use. Please return the control to your distributor to begin the warranty process.

Signal Strength

Diagnostics

Voltage, Sensor readings

Services & Voice

• Weather uses the ZIP/Postal Code to get local weather data

• Watts Home registers the device to the mobile app

Weather

ZIP/Postal Code

This limited warranty does not cover shipping costs. Nor does it cover a product subjected to misuse or accidental damage. This warranty does not cover the cost of

installation, diagnosis, removal or reinstallation, or any material costs or loss of use.

Watts Home

Connect to mobile app

Display Settings

• Menu > Settings

This limited warranty is in lieu of all other warranties, obligations, or liabilities expressed or implied by the company. In no event shall SunTouch be liable for consequential

or incidental damages resulting from installation of this product. Some states or provinces do not allow limitations on how long an implied warranty lasts, or the exclusion

or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. This warranty gives you specific legal rights and you may

also have other rights that vary from state to state.

• Select Language, Orientation, screen Brightness and Timeout

• If the Schedule is enabled, set screen Brightness for Wake/

Return and Leave/Sleep

• If enabled, the Night Light will keep the screen on from dusk

to dawn

• Clean Screen allows the screen to be cleaned without

affecting operation

SunTouch Customer Support

USA Toll-free: (888) 432-8932

Canada Toll-free: (888) 208-8927

Latin America Tel: (52) 81-1001-8600

SunTouch.com

IOM-ST-CommandPlus Thermostat 2329

EDP# 81021294

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General	Details
Name	SunTouch 500950-SB CommandPlus Touchscreen Programmable Smart Thermostat Instruction Manual
Make	SunTouch
Language	English
Filetype	PDF (Download)
File size	0.31 MB

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