Honeywell RTH6500WF Wi-Fi Programmable Thermostat User Guide
Frequently asked questions
QQ Will my thermostat still work if I lose my Wi-Fi connection?
AQ Yes, the thermostat will operate your heating and/or cooling system with or without Wi-Fi.
QQ How do I find the password to my router?
AQ Contact the manufacturer of the router or check the router documentation.
QQ Why am I not seeing my Wi-Fi setup page?
AQ You are probably connected only to your router, not to your thermostat. Try connecting to the
thermostat again.
QQ Why isn’t my thermostat connecting to my Wi-Fi router even though it is very close to the
thermostat?
AQ Verify that the password entered for the Wi-Fi router is correct.
QQ Where can I find my MAC ID and MAC CRC codes?
AQ The MAC ID and MAC CRC numbers are included on a card packed with the thermostat or
on the back of the thermostat (visible when removed from wallplate). Each thermostat has a
unique MAC ID and MAC CRC.
QQ My thermostat is unable to register to the Total Connect Comfort website.
AQ Verify that the thermostat is correctly enrolled on your home Wi-Fi network. The message
center will display Wi-Fi Setup or Register at Total Connect. You might also see the Wi-Fi
Signal strength icon. Verify that the Wi-Fi router has a good internet connection. On your
computer, verify that
you can open the site at mytotalconnectcomfort.com
If you cannot open the site, switch off the internet modem for a few seconds, then power it
back on.
QQ I registered on the Total Connect Comfort website but was unable to login using my new
account.
AQ Check your email and ensure that you received an activation email. Follow the instructions to
activate your account and then login to the website.
QQ I have signed up on the Total Connect Comfort website and have not received a
confirmation email.
AQ Check for the email in your Junk or Deleted folder.
QQ Is there a way to extend the signal strength?
AQ Most standard routers can be set up to be a repeater. You can also purchase and install a
Wi-Fi repeater.
For more FAQs, see honeywellhome.com/support
69-2715EF—07
20
Troubleshooting
Lost Signal
If the no-Wi-Fi indicator displays in place of the
Wi-Fi strength indicator in the upper right hand
corner of the home screen:
• Check another device to be sure Wi-Fi
is working in your home; if not, call your
Internet Service Provider.
• Move the router.
M33997
• Restart the thermostat: remove it from
the wallplate, wait 10 seconds, and snap it
back onto the wallplate. Return to Step 1 of
Connecting to your Wi-Fi network.
Error Codes
For certain problems, the thermostat screen will display
a code that identifies the trouble. Initially, error codes
are displayed alone in the time area of the screen; after a
few minutes, the home screen is displayed and the code
alternates with the time.
Error Code
Action
• Ensure your router has power.
• If trying to connect to a hidden or manually added network,
confirm the router has power and is working.
E01 During Wi-Fi Setup, the router
lost power.
• Re-enter password for your home Wi-Fi network.
• Repeat setup process and confirm your password for your
home Wi-Fi network.
E02 Invalid Wi-Fi password. This
code displays for 30 seconds,
then the thermostat will re-
enter Wi-Fi Setup mode.
Error Code
Action
• Wait for 30 minutes, connection can
take several minutes.
• If still no connection, remove
thermostat from wallplate for 10
seconds, then reconnect it (see
page 10).
E42 Router is not issuing
an IP address to the
thermostat.
• Verify your router is correctly setup to
automatically give IP addresses.
• Make sure the Internet cable is plugged
in.
• Reboot the router.
E43 No internet con-
nection. Thermostat
cannot communicate
to Total Connect
Comfort.
E99 General error
Remove thermostat from wallplate for 10
seconds, then reconnect it (see page 10).
21
69-2715EF—07
| General | Details |
|---|---|
| Name | Honeywell RTH6500WF Wi-Fi Programmable Thermostat User Guide |
| Make | Honeywell |
| Language | English |
| Filetype | PDF (Download) |
| File size | 1.05 MB |
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