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PowerOptimal Elon Smart Thermostat User Guide
Elon® Smart Troubleshooting
Guide for Electricians V1.4
NOTE: This Troubleshooting Guide is intended for electricians and not general users. Users should please refer
Development
name
Elon®
serial no.
Unit no.
Date
Name: 1st level
support person
Unit construction status
(Works OR Final Completion)
Resident name
Reported issue (customer)
Reported issue (Level 1
Support)
Troubleshooting Steps
No. Action
Result Units
Open the Elon Smart app. (Download the Elon Smart Water app from the Google Play or Apple
app stores if you don’t have it installed on your phone. Make sure that you have the latest
version of the app – you can check by searching “Elon Smart Water” in your app store and
tapping “Update”.)
1
2
If you don’t have the specific thermostat in your device list, scan its QR code (on the
house DB or on the thermostat itself) to add it by tapping the + button in the Elon Smart
app.
Open the thermostat Configuration screen by tapping the Configure (hammer &
spanner) button to the right of the thermostat on the app status screen.
3
4
Check for any alarms at the bottom of the screen and rectify accordingly (See list of alarms at
the end of this guide)
If you cannot access the thermostat from the app, confirm that
DC closed
5
a. the DC isolator / circuit breaker is closed (on);
b. the AC circuit breaker at DB and AC isolator are closed (on).
AC closed
If you still cannot access the thermostat from the app, remove the geyser end cover and:
Wiring
correct
a. Visually inspect the wiring ensuring that AC and DC wiring are still inserted into screw
terminals;
b. Check using a voltage meter that DC voltage is present on the DC screw terminals and
polarity is not reversed (Figure 1);
V DC &
correct
polarity
6
7
c. Check using a voltage meter that AC voltage is present on the AC screw terminals (Figure
2).
V AC
Write down the conclusion from your testing (What
caused the reported issue?) & any other observations:
Fig 1 Checking DC voltage Fig 2 Checking AC voltage
| General | Details |
|---|---|
| Name | PowerOptimal Elon Smart Thermostat User Guide |
| Make | PowerOptimal |
| Language | English |
| Filetype | PDF (Download) |
| File size | 0.22 MB |
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