Home > PowerOptimal > PowerOptimal Elon Smart Thermostat User Guide

PowerOptimal Elon Smart Thermostat User Guide

7

Elon® Smart Troubleshooting

Guide for Electricians ^V1.4

NOTE: This Troubleshooting Guide is intended for electricians and not general users. Users should please refer

to the User Manual, which can be found at www.poweroptimal.com/manuals.

Development

name

Elon®

serial no.

Unit no.

Date

Name: 1^stlevel

support person

Unit construction status

(Works OR Final Completion)

Resident name

Reported issue (customer)

Reported issue (Level 1

Support)

Troubleshooting Steps

No. Action

Result Units

Open the Elon Smart app. (Download the Elon Smart Water app from the Google Play or Apple

app stores if you don’t have it installed on your phone. Make sure that you have the latest

version of the app – you can check by searching “Elon Smart Water” in your app store and

tapping “Update”.)



If you don’t have the specific thermostat in your device list, scan its QR code (on the

house DB or on the thermostat itself) to add it by tapping the + button in the Elon Smart

app.



Open the thermostat Configuration screen by tapping the Configure (hammer &

spanner) button to the right of the thermostat on the app status screen.



Check for any alarms at the bottom of the screen and rectify accordingly (See list of alarms at

the end of this guide)

If you cannot access the thermostat from the app, confirm that

DC closed



a. the DC isolator / circuit breaker is closed (on);

b. the AC circuit breaker at DB and AC isolator are closed (on).

AC closed

If you still cannot access the thermostat from the app, remove the geyser end cover and:

Wiring

correct



a. Visually inspect the wiring ensuring that AC and DC wiring are still inserted into screw

terminals;

b. Check using a voltage meter that DC voltage is present on the DC screw terminals and

polarity is not reversed (Figure 1);

V DC &

correct

polarity

c. Check using a voltage meter that AC voltage is present on the AC screw terminals (Figure

2).

V AC

Write down the conclusion from your testing (What

caused the reported issue?) & any other observations:

Fig 1 Checking DC voltage Fig 2 Checking AC voltage

VIEW FULL SCREEN PDF MANUAL

General	Details
Name	PowerOptimal Elon Smart Thermostat User Guide
Make	PowerOptimal
Language	English
Filetype	PDF (Download)
File size	0.22 MB

Download PDF

(1 votes, average: 5.00 out of 5)

Comments are closed.

PowerOptimal Instructions & User Manuals

Get the free PDF manual for the PowerOptimal Elon Smart Thermostat User Guide and access setup steps, usage instructions, and troubleshooting tips. 👉 View online or download now to keep your thermostat running smoothly!

PowerOptimal Elon Manual: Questions and Answers

What does it mean when PowerOptimal Elon displays an alarm on the configuration screen?

The unit has detected an installation fault or power issue. Check the alarm list at the end of the troubleshooting guide and rectify accordingly. User Guide, p. 1

Why won't my PowerOptimal Elon start heating water after power up?

The unit runs a 30-second self-test after power up. If it fails, heating won't start.

Earth wires not connected to the earth stud will cause self-test failure
DC + and DC, reversed (reversed polarity)
AC connected to DC input
Fault between solar wiring and earth (insulation failure)
Element faulty or not making full contact with spade connectors
Unit component failure User Guide, p. 2

Can I use PowerOptimal Elon with solar panels only, without grid power?

Yes. Select Solar Only heating policy on the configuration screen to use only solar power and never engage grid power. User Guide, p. 2

What does reversed polarity or insulation failure mean?

DC + and DC, are connected backwards, or there's a fault between the solar wiring and earth. Both prevent the unit from powering the element. User Guide, p. 2

What's the difference between Morning Shower and Evening Shower heating profiles on PowerOptimal Elon?

Morning Shower uses grid power 3-5 am to boost temperature; Evening Shower uses it 5-7 pm. Both use solar power whenever available. User Guide, p. 2