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vivint VS-ZGBTHERM-001 Smart Thermostat User Guide

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Troubleshooting Tips

(For a complete list of potential issues and additional troubleshooting details, refer to the Field Service Smart Home Pros website, or the Vivint Support site.)

If the thermostat is experiencing these types of issues, check the possible causes and take the necessary action to resolve:

 Power Issues:

 Signal Interference:

- Batteries are low or installed incorrectly — replace the batteries.

- Confirm the wires are properly inserted and in good condition.

- HVAC system is not powered on — check the breakers.

 Programming Issues:

- Other devices could potentially cause interference. Power down the device

you suspect to be causing interference. Re-attempt using the thermostat. If it

functions normally, you know that device is the issue. If possible, keep devices

causing interference completely powered off. Occasionally these devices will

have the option to change the channel.

- Thermostat is not configured properly for the HVAC system.

 HVAC System Failure:

 Connectivity Problems:

- HVAC system is not powered on.

- Ensure the thermostat is properly paired.

- HVAC is underperforming, not blowing as hard or cold as usual. The

filter may need to be replaced. Perform regular system maintenance.

- HVAC hardware failure.

- Thermostat is too far away from bridge or hub.

- Hardware issue with the bridge, hub, or thermostat.

- Thermostat offline — remove from the system and re-add on battery power.

Standards Certifications and Listings

Technical / Hardware Specifications

FCC

47 CFR Part 2.1091;

47 CFR 1.1307;

47 CFR 1.1310

Vivint Part Number (P/N)

Model Number (M/N)

Color

VS-ZGBTHERM-001

TH03

White

10.1 oz. (approximate)

47 CFR Part 15 Subpart B, Class B;

47 CFR Part 15 Subpart C

Weight

Dimensions (H x W X D)

Power

4.5 in x 4.5 in x .8 in / 115 mm x 115 mm x 20 mm

Four AA batteries (1-2 year battery life approx.)

or 24V AC with C wire from HVAC system

Zigbee / 300 ft. approximate; open air

Temperature, humidity, proximity, ambient light

Natural gas, propane, electric, fuel oil, geothermal

Conventional forced air, radian, heat pump;

Up to 3 stages of heating and 2 stages of cooling

Orange (solid): Thermostat in heating mode

Orange (pulse): HVAC system actively heating

Blue (pulse): Thermostat in cooling mode

Blue (pulse): HVAC system actively cooling

A — 2nd sate Aux heat, Hum, Dehum, 3 stage conv.

C — 24v Common

Industry Certification Zigbee Certified Product

FCC ID: 2AAAS-TH03

Connectivity / Range

Sensors

Supported Fuels

Compatibility

*For complete regulatory compliance information,

go to: vivint.com/legal/fcc

LED (Downcast Light)

Wire Terminals

G — Fan

O/B — Heat Pump Reversing Valve

RC — Relay Power Cool

RH — Relay Power Heat

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Warning: California Proposition 65

W2 — 2nd Stage Heat/AUX Heat

Y — Cool

Y2 — 2nd Stage Cool

This product can expose you to chemicals including lead, which is known to the

State of California to cause cancer and birth defects or other reproductive harm.

For more information, go to: https://www.P65Warnings.ca.gov

Operating Temperature

Relative Humidity

Weatherproofing

0°C to 49°C (32°F to 120°F)

15% to 100% non-condensing

IP65, with UV protection

FCC Regulatory Compliance Declaration*

CAUTION! Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide

reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed

and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a

particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the

user is encouraged to try to correct the interference by one or more of the following measures:

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Reorient or relocate the receiving antenna.

Increase the separation between the equipment and the receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/television technician for help.

FCC (U.S.) Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be

installed and operated with minimum distance 20 cm (7.9 in) between the radiator and your body.

www.vivint.com

1-800-216-5232

Device M/N: TH03

Doc P/N: 77-600067-001 Rev. 1.0